DirectJobHub
Jobs · Management · Massachusetts

Associate, Service - Healthcare (September Start)

GLG · Boston, MA · 2 wk ago
On-siteManagement$90k/yrFull-time

About the role

GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The role involves fast-paced communication, working directly as thought partners with leading professionals – such as top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead.

Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. You’ll go through robust onboarding, apprenticeship, and training programs to grow and hone skills needed to succeed, including agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will own the project lifecycle, speak frequently with leading clients and experts, and receive continued coaching and mentoring to develop top-tier project management and communication skills.

Responsibilities

  • Engage daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable clients to succeed.
  • Own client projects from start to finish, including scoping, searching for or recruiting the right expert(s), and delivering high-quality outcomes to both clients and experts.
  • Collaborate with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table, maximizing commercial outcomes, growing revenue, and ensuring retention of existing accounts.
  • Uphold GLG’s compliance framework and embrace company values.

Opportunities for growth

  • Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world.
  • Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management.
  • Cultivate account management and commercial skills through direct client relationship building and responsive service.
  • Become a people manager and lead future Associates once you outperform as an individual contributor.

Requirements

  • Bachelor's degree (required) or higher.
  • 0-3 years of work experience in client-facing, sales, or account management roles.
  • Demonstrated critical thinking and creative problem-solving skills.
  • Excellent communication and interpersonal skills, including comfort with phone-based outreach.
  • Ability to work independently and collaboratively in an ever-changing, fast-paced environment.
  • Receptive to close coaching and feedback.
  • Ability to multitask and prioritize effectively while ensuring attention to detail.
  • Hustle and tenacity that drives you to go above and beyond to delight clients.
  • Appreciation for data and understanding the numbers.
  • Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs.

Pay

Associates can earn full-year compensation of $90,000+. This includes an annual base salary of $75,000 and uncapped variable compensation linked to individual performance.

Benefits

  • Comprehensive medical, dental, and vision coverage effective on your first day of employment.
  • Flexible paid time off with no pre-determined limits on vacation time, plus 10 company holidays.
  • 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting).
  • Tuition reimbursement program for eligible courses, including language skills courses.
  • Paid parental leave, adoption, and surrogacy reimbursement.
  • Free wellbeing support with the Calm app, Maven, and EAP, plus free long-term therapy & counseling assistance through Pathways.
  • Other work perks and benefits available based on final job location.

About GLG

GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions. At GLG, you are an extension of our clients' core teams, working at the intersection of industries and global markets to navigate high-stakes challenges across strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help clients capture nuanced perspectives that drive smarter, faster business outcomes. We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve.

Similar jobs