Associate, Service - Boston (September Start)

About the role

GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The role involves fast-paced communication, working directly as thought partners with leading professionals – such as top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead.

Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Through robust onboarding, apprenticeship, and training programs, you’ll develop skills in project delivery, client relationship-building, and expert engagement. Within a few months, you will own the project lifecycle, engage frequently with leading clients and experts, and receive ongoing coaching and mentoring to refine top-tier project management and communication skills.

Responsibilities

• Engage daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable clients to succeed.
• Own client projects from start to finish, including scoping, searching for or recruiting the right experts, and delivering high-quality outcomes.
• Collaborate with colleagues, managers, and internal stakeholders to leverage GLG’s full product suite, maximizing commercial outcomes, revenue growth, and client retention.
• Uphold GLG’s compliance framework and embrace company values.

Opportunities for growth

• Excel in a fast-paced, demanding, and highly collaborative global environment.
• Develop and refine transferable business skills, including client service, communication, negotiation, critical thinking, and project management.
• Cultivate account management and commercial skills through direct client relationship building and responsive service.
• Progress into a people manager role, leading future Associates after excelling as an individual contributor.

Requirements

• Bachelor's degree (required) or higher.
• 0-3 years of work experience in client-facing, sales, or account management roles.
• Demonstrated critical thinking and creative problem-solving skills.
• Excellent communication and interpersonal skills, including comfort with phone-based outreach.
• Ability to work independently and collaboratively in an ever-changing, fast-paced environment.
• Receptive to close coaching and feedback.
• Strong multitasking and prioritization skills, with keen attention to detail.
• Hustle and tenacity to go above and beyond to delight clients.
• Appreciation for data and understanding of metrics.
• Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs.

Benefits

• Comprehensive medical, dental, and vision coverage effective on your first day of employment.
• Flexible paid time off with no pre-determined limits, plus 10 company holidays.
• 401(k) and Roth 401(k) plans with employer match (subject to annual limits and vesting).
• Tuition reimbursement program for eligible courses, including language skills courses.
• Paid parental leave, adoption, and surrogacy reimbursement.
• Free wellbeing support with the Calm app, Maven, and EAP, plus free long-term therapy and counseling assistance through Pathways.
• Additional work perks and benefits based on job location.

Pay

Associates can earn full-year compensation of $90,000 or more, consisting of an annual base salary of $75,000 and uncapped variable compensation tied to individual performance. Actual compensation is based on factors unique to each candidate, including skill set, depth of experience, certifications, and work location. Certain roles may also be eligible for incentive compensation.

About GLG

GLG is the world’s leading platform for trusted human expertise, connecting global decision-makers—such as hedge fund managers, private equity partners, and strategy leaders at Fortune 500s—with authoritative voices to answer their most critical questions. As an Associate, you’ll work at the intersection of industries and global markets, helping clients navigate high-stakes challenges across strategic initiatives. Operating within the industry’s most trusted research environment, you’ll enable clients to capture nuanced perspectives that drive smarter, faster business outcomes. GLG is a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve.