Associate Service Consultant

Job Overview

The Associate Service Consultant-Estate Team serves as a subject matter expert for advisors, clients, and internal business partners on the inheritance and divorce process, assisting our clients with the distribution of assets to beneficiaries who are inheriting an LPL account.

Responsibilities

• Providing outstanding service through phone support with complex inheritance/divorce-related issues via an inbound call center environment, by taking ownership of each inquiry as the main point of contact and providing “First Call Resolution” when possible.
• Taking ownership and following through with complex and escalated cases that result in follow-up calls and processing.
• Ensuring that requirements are being accurately communicated and answering questions related to the inheritance process.
• Using excellent decision making and communication skills to process estate and divorce claims through to completion; this includes reviewing paperwork to ensure that documents comply with regulatory requirements and department standards for distribution, processing paperwork received accurately to mitigate risk to the firm.
• Communicating in an empathetic and professional manner due to the sensitive nature of Estate and Divorce situations.
• Reviewing documentation such as letters of testamentary, trust agreements, Qualified Domestic Relations Order, divorce decrees, and other estate-related paperwork as it pertains to both death and divorce situations.
• Keeping apprised of and promoting new processes and controls; provide feedback and process improvements to drive the business forward.
• Contributing to a team environment by demonstrating the ability to interact, support and engage with coworkers to achieve team and department goals.

Requirements

• 2+ years in brokerage/financial services client-facing or operations experience (comparable experience may be considered)
• MS Office experience (Access, Excel, PowerPoint, Outlook, Teams, Word)
• Core Competencies: Must have excellent verbal, listening, and written skillsExcellent phone communication skillsExtremely organizedAdaptive and flexibleAbility to multi-task in a fast-paced environment

Preferences

• Previous experience with trust/estate or legal administration (Beneficiary claims, retirement accounts, etc)
• Experience in high call volume environments and experience with increased volumes during peak season
• Experience de-escalating calls and providing solutions to external clients
• Experience with enforcing policies and procedures
• Bachelor’s degree; preferably in business, accounting, or finance
• SIE, Series 7 & 63