Associate Service Advisor

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 state-of-the-art locations in 38 states across the U.S.

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers, achieved by:
  • Greeting customers by phone or in-person
  • Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Qualifications

• Embody professionalism and display skills consistent with the Crash Champions culture and brand.
• Arrive every day, on time, ready to learn.
• Commit to 7-9 months for program completion.
• Maintain a professional appearance.
• Be ambitious, observe all areas of the location, and ask questions.
• Attend calls.
• Complete all required training including assignments in CYOU and I-CAR.
• Complete tracker once per week through the end of Stage 2.
• Write as many estimates as possible.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

Posted Min Pay Rate: USD $15.50/Hr.

Posted Max Pay Rate: USD $25.00/Hr.