Associate Service Advisor

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 state-of-the-art locations in 38 states across the U.S. Founded in 1999 as a single Chicago repair center by industry veteran Matt Ebert, our vision has been anchored by the belief that delivering superior collision repair service is about People First.

Responsibilities

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers, achieved by:
  • Greeting customers by phone or in-person
  • Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

Qualifications

• Embody professionalism and display skills consistent with the Crash Champions culture and brand, including but not limited to:
• Arrive every day, on time, ready to learn
• Commit to 7-9 months for program completion
• Maintain a professional appearance
• Be ambitious and observe all areas of the location while asking questions
• Attend calls
• Complete all required training including assignments in CYOU and I-CAR
• Complete tracker once per week through the end of Stage 2
• Write as many estimates as possible

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

USD $15.47/Hr. – $25.00/Hr.