Associate Sales Representative

About the Role

As a Sales Support Specialist at TD SYNNEX, you will play a crucial role in our sales team, ensuring that our customers receive exceptional service and support. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about building relationships. You will manage inbound and outbound communications, assist with order processing, and contribute to our overall sales goals while fostering a positive customer experience.

What You'll Do

• Handle inbound and outbound sales calls and emails to provide quotes and process orders for products and services, ensuring that daily and quarterly sales targets are met.
• Accurately enter orders and track their status, maintaining clear communication with customers throughout the process.
• Understand the importance of customer satisfaction and actively contribute to enhancing the customer experience from relationship development to issue resolution.
• Manage the resolution of routine, non-complex issues with guidance, ensuring timely and effective solutions.
• Answer customer inquiries regarding pricing, product availability, and shipping or service issues related to orders.
• Attend TD SYNNEX and vendor partner training sessions as assigned to enhance your skills and knowledge.
• Participate in vendor and customer engagement activities outside of standard work hours, embracing the total account ownership concept.
• Represent TD SYNNEX professionally in all interactions with business partners and customers.
• Meet attendance and punctuality standards, demonstrating reliability and commitment.
• Perform additional duties as assigned to support team objectives.

What We're Looking For

• Proven ability to multitask and prioritize effectively in a dynamic environment.
• Strong written and verbal communication skills, capable of delivering effective messaging.
• Experience in price negotiations and an understanding of a profit-driven culture.
• Ability to build solid, effective working relationships with colleagues and customers.
• Capability to work constructively under pressure and meet deadlines.
• Friendly and courteous demeanor when responding to incoming calls and greeting partners.
• Willingness to adjust readily to change and adapt as needed.
• Basic proficiency in relevant computer applications, including spreadsheets, word processors, and databases.
• Maintain a positive outlook in the face of challenges, including criticism or rejection.
• Ability to handle sensitive information with discretion.
• Strong organizational and time management skills, driving tasks to completion.
• Basic clerical and data entry skills.

Required Experience and Education

• Associate degree or high school diploma/GED with at least 1 year of relevant experience.

Preferred Qualifications

• Current affiliation within a sales organization is preferred.
• Bachelor's Degree in a business or IT discipline is preferred.
• Proficient in Microsoft Office Suite.

Key Skills

• Customer Satisfaction
• Negotiation
• Order Management
• Price Quotes
• Problem Resolution
• Relationship Building
• Technical skills

What's In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Work Conditions

• Occasional non-standard hours or overtime may be required based on business needs.
• Professional office environment that fosters collaboration and innovation.