Associate Sales Representative

Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees!

About the role

This position involves converting inbound calls into new policy growth and driving results through relationship building.

Responsibilities

• Answer incoming calls to assist potential and existing clients with their insurance inquiries.
• Identify and address customer needs with available products.
• Proactively make outbound calls to follow up on leads, engaging potential clients to convert inquiries into sales.
• Adhere to Amica’s phone standards and protocols to ensure productivity and consistency in customer interactions.
• Document all sales activities in a timely and organized manner to ensure appropriate follow-up.
• Complete required continuing education to remain compliant with industry standards and regulations.
• Obtain a state insurance license and fulfill ongoing education requirements to keep the license active (extensive training will be offered).

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.

Pay

A starting annual salary of $48,298 ($23.22/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $60,477 annually ($29.08/hr).

Schedule

This position is scheduled for 40 hours a week with the following options:

• Sunday through Thursday
• Tuesday through Saturday
• Monday through Friday

The call center is open from 7:00 AM to 7:00 PM Monday through Friday, and until 6:00 PM on weekends. The training schedule will be Monday through Friday, 8:00 AM - 4:00 PM EST. Work from home may be available up to two days a week once trained to work independently.

Benefits

• Medical, dental, vision coverage, short- and long-term disability, and life insurance.
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months (amounts could be greater depending on the role). While able to use prior to accrual, vacation time will accrue monthly.
• 14 paid holidays observed.
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment.
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution.
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals.
• Student Loan Repayment and Tuition Reimbursement programs.
• Generous fitness and wellness reimbursement.
• Employee community involvement.
• Strong relationships, lifelong friendships.
• Opportunities for advancement in a successful and growing company.

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.