Associate Residential Manager

Essentials

• Maintains communication with Paraprofessional team members throughout the shift to assure that all tasks are covered, and offers assistance where needed.
• Provides clients with transportation, as needed.
• Leads all scheduled emergency drills.
• Ensures that drills are conducted according to policy, and that the frequency of drills is in accordance with Gateways policy and requirements of contract agencies.
• Responds to incoming calls on evenings and weekends.
• Acts as a liaison with other departments, such as Engineering, Nutrition Services, IT, EVS, and others, to ensure the efficient and safe delivery of services.
• Aids Residential Manager with monitoring the maintenance of all facility emergency equipment, including the fire alarm system, fire extinguishers, smoke detectors, and panic button alarm system.
• Conducts daily and monthly security checks of premises and submits outcome reports to Residential Manager and Program Director.
• Reports safety hazards, maintenance and housekeeping needs to the Residential Manager.
• Manages and coaches the Paraprofessional Counseling Staff, including providing guidance, training, investigation, and disciplinary actions.
• Leads triage of operational needs in the absence of the Residential Manager.

Qualifications

• Ability to work and relate effectively with multidisciplinary treatment team, clients and the public.
• Ability to assess clients for dangerousness and intervene in a timely, calm and appropriate manner.
• Lead and manage a group of paraprofessional counselors.
• Manage employee investigations, disciplinary actions, coaching, and timesheets of employees.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to work independently, use good judgment, and remain calm in crisis situations.
• Proven ability to work with adult clients.
• Ability to use word processing and spreadsheet computer programs.
• Ability to work various hours and shifts.
• Ability to work indoors and outdoors (i.e. security rounds and transportation of supplies).
• Ability to be objective, stable and firm with clients who have psychiatric disabilities.
• Ability to accept direction from supervisors and complete assigned tasks.
• Ability to appropriately provide direction to clients.
• Crisis intervention techniques and basic counseling skills.
• Able to dispense emergency medications to residents as needed.