Assistant Residential Manager

About the role

The Assistant Residential Manager serves as the lead direct care professional within the residential program, providing leadership, guidance, and support to Direct Care Staff while helping ensure a safe, structured, and therapeutic environment for persons served. This role works alongside staff to promote quality care, regulatory compliance, and effective daily operations while serving as a liaison between residential staff and management. The Assistant Residential Manager plays a key role in supporting person-centered care, staff development, operational consistency, and positive resident outcomes.

Why choose us

• Person-Centered Care: We create custom rehabilitation plans tailored to each resident's unique goals and needs
• Skilled, Compassionate Team: Our staff are highly trained and dedicated to delivering high-quality, meaningful care
• Innovative, Supportive Environment: We use best practices and technology in a safe, collaborative setting to help residents thrive

Responsibilities

• Serve as the lead staff member during assigned shifts, providing direction, oversight, and support to Direct Care Staff
• Train, coach, and mentor residential employees while reinforcing agency policies, procedures, and care standards
• Monitor staff performance, service delivery, and documentation, providing real-time feedback and reporting concerns to management
• Support person-centered care by assisting residents with daily living activities, skill development, and community engagement
• Monitor resident health, safety, and well-being, responding to behavioral, medical, environmental, and crisis situations
• Oversee medication administration processes, including inspections, documentation review, inventory monitoring, and compliance checks
• Conduct routine audits of resident records, binders, and electronic systems to ensure accuracy, completeness, and regulatory compliance
• Coordinate household operations including meal planning, activity scheduling, inventory management, and supply oversight
• Perform routine environmental checks of rooms and common areas to ensure cleanliness, safety, and maintenance needs are addressed
• Participate in on-call rotation and maintain timely, professional communication with staff, management, families, and external providers

Requirements

• High School Diploma or GED required; Associate's or Bachelor's degree preferred
• Valid Michigan driver's license and insurable driving record
• CPR/First Aid certification or ability to obtain certification upon hire
• Minimum one year of experience working with individuals with traumatic brain injuries, developmental disabilities, behavioral health needs, or related populations preferred
• Previous leadership, supervisory, or team lead experience preferred
• Strong communication, organizational, problem-solving, and interpersonal skills
• Ability to effectively prioritize responsibilities and work independently while supporting a team environment
• Proficiency with electronic documentation systems and basic computer applications

Physical requirements

• Ability to stand, walk, bend, and move throughout the workday
• Ability to lift and move up to 50 pounds
• Ability to safely assist residents during daily activities and emergency situations
• Ability to operate computers, tablets, telephones, and other office equipment
• Ability to travel as needed for appointments, meetings, training, and program operations