Associate Relationship Manager, eCommerce

About the role

At KARL STORZ, our customer experience is a key differentiator. As an Associate Relationship Manager, you will play an important role in supporting customers and field sales teams by providing proactive account support, resolving complex order and service inquiries, and helping ensure a seamless customer experience. In this highly collaborative role, you will serve as a trusted partner to Relationship Managers, Case Managers, and cross-functional teams, helping customers navigate orders, quotes, returns, repairs, and other service-related requests. You will also identify process improvement opportunities, perform root cause analysis, and contribute to initiatives that enhance customer satisfaction and operational efficiency.

Location: El Segundo, CA

Responsibilities

• Serve as a primary support resource for assigned customer service and E-Commerce channels.
• Partner with Relationship Managers and