Associate Relations Advisor

About the role

You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

Responsibilities

• Address associate relations concerns, issues and inquiries, including harassment claims, associate conduct and performance issues and accommodation requests
• Conduct confidential investigations, evaluate cases and provide resolutions for multiple levels of associate relations claims
• Serve as a subject matter expert and resource for all associate relations-related inquiries and concerns
• Provide coaching to cross-functional leadership
• Lead performance conversations and give direction on the communication plan for associate(s), draft and monitor counseling sessions and conduct follow-up conversations with impacted associates
• Collaborate with key business partners for all associate relations-related information
• Utilize the case management system to document cases, analyze data and identify trends in associate relation issues across Kohl’s
• Partner with associate relations leadership to identify best practices for mitigating case reoccurrences
• Support the development of all associate relation training materials, templates, and toolkits for managers
• Lead cross-functional programs designed to establish and maintain effective associate relations through the uniform and equitable application of policies and procedures

Requirements

• Strong verbal and written communication skills
• High attention to detail
• Strong critical thinking and problem-solving skills
• Proven ability to multitask and prioritize workload
• Able to maintain a high level of confidentiality

Preferred

• Bachelor’s degree or equivalent experience
• Strong experience and knowledge of associate relations
• Experience with ServiceNow, Workday, and other human capital management systems