Associate & Provider Engagement Consultant

Engage with us for your next career opportunity. Right Here. Job Type Regular Scheduled Hours 40 💙 Why You’ll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. 🌟 Benefits That Support You We invest in you — personally and professionally. Enjoy Competitive pay and comprehensive health coverage within the first 30 days. Generous paid time off and flexible work schedules Retirement savings with employer match Tuition reimbursement and professional development opportunities Wellness, mental health, and recognition programs Career advancement through mentorship and internal mobility Job Summary The Associate and Provider Engagement Consultant will serve as a strategic liaison between associates, providers and organizational leaders to drive meaningful changes to enhance engagement, satisfaction, operational efficiency, and outcomes. This role is responsible for supporting engagement initiatives, facilitating collaborative communication, and ensuring alignment with organizational goals and regulatory standards. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Description Associate Engagement Support Design & Implementation Administrative support of iCARE program and analysisCollaborate with leadership teams and Human Resources to support Associate Engagement Support design and Rounding ProcessConduct focus groups, interviews, and field study to assess engagement and opportunities for improvement of associate engagementPrepare and conduct associate engagement design workshops as neededProduce engagement reports as neededLeverage data to generate insights and ideasSynthesize data and research about best practices to apply to associate engagement designReport findings and communicate results about best practices to key stakeholdersIdentify opportunities for improvement of Associate Engagement and collaborate with leadership teams to perform due diligence on opportunities for improvementRegular Rounding and Check ins with frontline staff and their leadersBuilding and Analysis of Survey platform for Associate Engagement, including system communication and monitoring of response ratesUtilize appropriate tools and templates to support associate engagement designCollect associate engagement data system-wide to identify potential opportunities to improve associate engagementParticipate, collaborate and assist in coordinator of service awards events.Implement engagement improvement plans across St. Elizabeth hospitals and St Elizabeth Physicians Internal Consultant Serve as internal consultant for associate engagement performance teams and councils, using data to analyze and assess needs, identify solutions and drive decision-making. Incorporate appropriate solutions to achieve results including process improvements and/or learning initiatives. Utilize adult learning theories and learning methodologies as appropriate. Monitor effectiveness and impact of initiatives. Evaluate results against business drivers and organizational goals. Change Agent Collaborate with stakeholders, provide direction and guidance to team members on creation of project deliverables. Manage communication and relationships with stakeholders throughout all phases of project cycle, ensuring that their needs and expectations are met. Facilitate project and council team discussions, and keep members appropriately informed. Project Management & Research Develop tools, plans, and project tracking processes to guide associate engagement improvement efforts. Create work plans, products and project deliverables independently. Oversee the creation of work products by others to ensure quality. Perform problem analysis and solutions. Knowledge for Best Practices Establish and maintain an in-house knowledge base of best practices relevant to associate engagement topics and functions and disseminate as appropriate to leaders and teams. Education, Credentials, Licenses Bachelor’s degree Specialized Knowledge Excellent verbal and written communication skills.Basic computer knowledge, including Microsoft Office suite of products, including Word, Excel, Power Point, Outlook.Customer service skills: positive, professional, and respectful demeanorAbility to explain processes and experiences in a visual mannerAbility to leverage data to guide insights and ideasAbility to assess problems and identify solutionsAbility to work with clinical and non-clinical stakeholders to improve associate engagementProfessional competencies:Process and Quality ImprovementHealthcare Delivery OperationsTraining and EducationProject ManagementPerformance Analysis and ReportingCustomer ServiceRelationship ManagementInnovative ThinkingExecution Against PlansStrategic Planning Kind And Length Of Experience Three to five years of customer service experience6 years of job –related experience2 years managing complex projectsExperience in leading and facilitating work groups and teamsDemonstrated experience with associate engagement initiatives FLSA Status Exempt Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.