Associate Project Manager - Utility Systems & Solutions

About the role

This Associate Project Manager will be responsible for developing quick, high-level resolutions to our customers’ nonconformance and warranty cases reported after equipment ships from the factory. This role will work within the Siemens SI EA business unit and will support products such as medium voltage switchgear, low voltage switchgears, transformers, e-houses and others.

Responsibilities

• Provide high-level customer resolution of issues by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
• Track, expedite and manage multiple punch list items and warranty cases with competing priorities to accomplish timely closure
• Work closely with field service teams and vendors to align materials, methods of correction and timely submission of field service reports
• Review field service reports for comprehensive coverage of case data to provide data points that could assist in cost recovery and claim management
• Offer proactive and detailed updates on case status to internal and external collaborators
• Follow and adhere to customer defined contractual timeline to respond to cases and provide daily/weekly updates
• Engage proactively with Project Management, Engineering, Quality, Application Engineering, Logistics, Factories, and other teams
• Work with factories and quality teams to develop and implement corrective and preventive actions
• Improve departmental processes by examining standard methodologies and seeking opportunities to improve the overall structure through efficiency improvements and other approaches
• Offer regular updates to all collaborators throughout the correction process for the customer
• Demonstrate ownership in driving resolution for customers in a timely fashion and in the most cost-effective way to ensure visibility of after-delivery cost reduction for Siemens

Requirements

• Bachelor’s degree
• 3+ years in engineering of medium voltage power distribution equipment
• 3+ years in field service of medium voltage power distribution equipment
• Ability to interpret and communicate clear results to varying levels from executive management, PMO leadership as well as customers
• Ability to travel up to 20% nationally with the possibility of international travel when applicable to resolve high profile customer issues
• Ability to work in the U.S. without the need for current or future employer-sponsored work authorization

Qualifications

• 1+ years of project management or customer service experience within a fast-paced environment
• Master’s degree
• Strong written and verbal communication skills; ability to clearly understand and communicate progress and status to internal and external stakeholders
• Self-motivated with customer orientation and a clear growth mindset
• Ability to handle multiple tasks while maintaining organization and control
• Experience with project management software tools, such as Microsoft Project or Primavera, and proficiency with SAP or Salesforce
• Ability to manage construction software like BIM, COMPASS, Procore, etc.

Benefits

Siemens offers a variety of health and wellness benefits to employees. Details can be found at https://www.benefitsquickstart.com/siemens/index.html.

Pay

The pay range for this position is $60,340 – $103,440. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Schedule

This position is hybrid, located in Wendell, NC. Travel up to 20% nationally with possible international travel for high-profile customer issues.