Associate Project Manager, Production - New York Region

Manage an entire small event or a portion of a larger project, monitoring progress and performance against the project plan. Identify, resolve, and escalate operational problems to minimize delays. Ensure successful execution of events by following Technical and Production Standards and supporting the implementation of processes and SOPs that drive consistency in event production. Partner with the Project Manager, Senior Project Manager, or Associate Director, Project Management, and communicate onsite event execution plans with all parties.

Responsibilities

• Assist in creating and deploying a detailed work plan for a portion of an event or a small project, identifying and sequencing activities needed to successfully complete the project.
• Review and make recommendations on both equipment and labor requirements for the event; coordinate with the Project Management team.
• Analyze and manage project risk to ensure customer satisfaction and adherence to Technical and Production Standards.
• Develop and maintain strong relationships with clients at all levels, providing outstanding customer service while focusing on client retention.
• Supervise the technical aspects of the job, providing intermediate to advanced operational troubleshooting and problem-solving during technical setup, operation, and dismantle of basic to advanced large-scale audio-visual systems.
• Assist with scheduling equipment deliveries and pickups for assigned events.
• Troubleshoot and problem-solve audio-visual and IT equipment.
• Follow up with clients on-site to ensure their needs are met and the equipment setup is working properly.
• Monitor events and check in on event sessions throughout the day.
• Monitor cost control measures and report challenges to the Project Management team.
• Assist the Project Management team with securing local internal resources to minimize external spend.
• Ensure compliance with Encore Policies and Procedures to minimize the company’s exposure to liability claims and property damage, theft, and misappropriation.
• Complete Encore post-event process, including post-show reporting, confirming workforce hours are accurately entered, and ensuring outsourced equipment is returned to the appropriate provider.
• Assist in the training and development of technicians to improve customer experience.
• Achieve Technical Level 3 Certification per Encore Technical Skill Set Matrix within 180 days.

Requirements

• BA/BS Degree or equivalent experience.
• 2+ years of knowledge of audio-visual or related technical skill set.
• 1+ years of on-site crew experience.
• Venue audio-visual and strong technical background preferred.
• Strong client relationship skills.
• Strong written and oral communication skills.
• Ability to work well under pressure and manage complex job functions within a fast-paced environment.
• Problem-solving and troubleshooting skills.
• MS Office experience required.
• Ability to travel up to 50% may be required.

Skills

• Optimizes Work Processes
• Financial Acumen
• Detail Oriented
• Problem Solving
• Drives Quality Results
• Communicates Effectively
• Hospitality
• Decision Quality
• Responsiveness

Physical Requirements

• Sitting: 2-3 hours per day
• Standing: 2-3 hours per day
• Walking: 3-4 hours per day
• Stooping: 0-1 hours per day
• Crawling: 0-1 hours per day
• Kneeling: 0-1 hours per day
• Bending: 0-1 hours per day
• Reaching (above your head): 0-1 hours per day
• Climbing: 0 hours per day
• Grasping: 0 hours per day

Lifting Requirements

• Lifting 0 - 15 lbs: Frequently
• Lifting 16 – 50 lbs: Occasionally
• Lifting 51 - 100 lbs: Never
• Lifting Over 100 lbs: Never

Carrying Requirements

• Carrying 0 - 15 lbs: Frequently
• Carrying 16 – 50 lbs: Occasionally
• Carrying 51 - 100 lbs: Never
• Carrying Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously
• Hearing: Continuously

Pushing/Pulling Requirements

• Pushing/Pulling 0 - 15 lbs: Frequently
• Pushing/Pulling 16 – 50 lbs: Occasionally
• Pushing/Pulling 51 - 100 lbs: Occasionally
• Pushing/Pulling Over 100 lbs: Never

Work is performed in a hotel/event venue environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Working times may include irregular hours and on-call status, including days, evenings, weekends, and holidays.

Pay

Pay Range: $76,235.00 - $99,105.00. The compensation offered for this role is determined based on qualifications, relevant work experience, location, travel, and particular skills and expertise. Final compensation is based on several factors, and some positions may be eligible for overtime, bonuses, or incentives.