Associate Project Manager

About the role

The Role and Team:

• Partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success.
• Lead onboarding and training sessions for users across your assigned portfolio of corporate clients, ensuring successful adoption and utilization of EMARKETER products and services.
• Drive platform adoption by recommending resources, best practices, and engagement approaches that help clients maximize the value of their EMARKETER subscriptions.
• Analyze account engagement, usage trends, and customer activity to identify retention risks, adoption opportunities, and recommended engagement actions.
• Evaluate client feedback and engagement patterns and communicate actionable insights that support customer success, retention, and account growth initiatives.
• Maintain accurate account records, customer activity, and engagement tracking within Salesforce and other systems to support account planning and customer success initiatives.
• Contribute to renewal, retention, and expansion initiatives through proactive client engagement, account analysis, customer success planning, and identification of customer needs and opportunities.
• Exercise independent judgment in prioritizing customer engagement activities and addressing client needs.
• Recommend onboarding, adoption, and engagement approaches based on client objectives, usage patterns, and business needs.
• Collaborate with cross-functional teams to identify and implement solutions that improve customer outcomes and account health.

Responsibilities

• Partner closely with Account Managers and Account Directors to execute customer engagement strategies that drive adoption, retention, and overall customer success.
• Lead onboarding and training sessions for users across your assigned portfolio of corporate clients, ensuring successful adoption and utilization of EMARKETER products and services.
• Drive platform adoption by recommending resources, best practices, and engagement approaches that help clients maximize the value of their EMARKETER subscriptions.
• Analyze account engagement, usage trends, and customer activity to identify retention risks, adoption opportunities, and recommended engagement actions.
• Evaluate client feedback and engagement patterns and communicate actionable insights that support customer success, retention, and account growth initiatives.
• Maintain accurate account records, customer activity, and engagement tracking within Salesforce and other systems to support account planning and customer success initiatives.
• Contribute to renewal, retention, and expansion initiatives through proactive client engagement, account analysis, customer success planning, and identification of customer needs and opportunities.
• Exercise independent judgment in prioritizing customer engagement activities and addressing client needs.
• Recommend onboarding, adoption, and engagement approaches based on client objectives, usage patterns, and business needs.
• Collaborate with cross-functional teams to identify and implement solutions that improve customer outcomes and account health.

Qualifications

• Bachelor’s degree
• Strong written and verbal communication skills
• Demonstrated ability to manage multiple priorities and meet deadlines
• Strong organizational skills and attention to detail
• Proven leadership experience through school, athletics, community organizations, internships, or previous employment

Preferred Qualifications

• 1-3 years of professional experience in sales, account management, customer support, or a related field
• Recent graduates with a degree in marketing, media, communications or journalism are welcome to apply.
• Experience working with customers, clients, or stakeholders in a professional setting
• Experience using CRM systems such as Salesforce is a plus

Pay

Salary & Benefits:

• Base salary: $70,000-$75,000 (dependent on skills, experience, and competencies)
• Additional variable compensation with on-target earnings of $75,000-$82,000
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance plans
• Matched and vested 401k plan
• Access to resources for financial planning guidance, family planning services, mental health support, and Employee Assistance Programs (EAP)
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more

What We Value

Our people are the foundation of our success. Guided by our values, we:

• Serve Our Clients: We prioritize their needs to deliver excellence in our products and services.
• Work as One Team: We collaborate with trust, accountability, and transparency.
• Innovate and Adapt: We foster curiosity, resilience, and fearless exploration of new ideas.
• Celebrate Diversity and Inclusion: We embrace a diverse, inclusive environment where all voices are valued and respected.