Associate Project Manager

About the role

This position performs entry-level project coordination work under close supervision while developing the knowledge and skills necessary to manage software implementation projects independently.

Responsibilities

• Aid in planning, coordinating, and monitoring commercial off-the-shelf (COTS) software implementation projects and small customer customizations.
• Coordinate small customization projects and project activities under the guidance of senior Project Managers.
• Utilize and maintain standard project plans, schedules, templates, and project documentation.
• Schedule meetings, document meeting minutes, and distribute project communications to customers and internal stakeholders.
• Maintain project schedules and coordinate date changes with internal review and approval.
• Prepare and distribute customer status reports and meeting notes using standard or customer-required templates.
• Maintain project documentation, including deliverable tracking and quarterly deliverable summaries.
• Review Statements of Work (SOWs) to understand project scope and ensure project deliverables align with customer agreements.
• Cook with Resource Managers to monitor project scope and assigned work.
• Support internal project processes, including change requests, documentation, and project deliverables.
• Build positive working relationships with customers while supporting the primary Project Manager in customer communications.
• Participate in project meetings and assist with tracking action items, risks, and project milestones.
• Complete required Alliance product, project management, and implementation training programs.
• Participate in cross-functional learning opportunities with Customer Support, Account Management, Accounting, and other departments to develop broader organizational knowledge.
• Attend customer implementation activities as assigned to gain project management experience.

Requirements

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks while meeting deadlines.
• Strong attention to detail and documentation accuracy.
• Ability to follow established processes and standard project methodologies.
• Demonstrated customer service and relationship-building skills.
• Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Ability to learn project management software and tools, including Microsoft Project.
• Demonstrated willingness to learn software implementation processes and project management best practices.