Associate Project Coordinator - Temp, 2nd Shift

About the role

HME is seeking an Associate Project Coordinator for their 2nd Shift team. This position supports on-site technicians during overnight installations and manages project documentation.

Responsibilities

• Project Support:
  • Serve as the primary remote point of contact for on-site technicians throughout each overnight installation via Microsoft Teams.
  • Communicate activity delays and installation issues to Project Leads in a timely manner.
  • Ensure installers are checking in and checking out from sites as scheduled.
  • Facilitate connection with Technical Support Representatives as needed.
  • Escalate issues preventing store opening with a functional audio system to the Project Lead.
• Document Preparation and Work Orders:
  • Performs administrative tasks associated with preparing documentation and assigning work orders to the installers.
  • Ensures equipment on-time delivery.
  • Tracks RMA closures for trade-in equipment.
  • Confirms installation dates with technicians and customers.
• Project Deliverables:
  • Performs administrative tasks associated with reviewing project deliverables.
  • Reviews pre- and post-installation photos submitted by technicians for accuracy and compliance with customer standards.
  • Updates Master Spreadsheet to ensure project progress.

Qualifications

• Professional aptitude.
• Strong organizational skills.
• Attention to detail - reviews photos and documentation for accuracy on every job.
• Strong customer service skills.
• Sense of urgency to meet deadlines.
• Strong problem-solving skills.
• Basic understanding of networking concepts such as network ports and IP-based systems.
• Advanced MS Skills (Excel/Word/PowerPoint).
• Proactive and flexible to changing priorities.
• Comfortable working overnight hours.
• Experience: 1+ years related field.

What You Will Need To Succeed

• High School Diploma.
• Travel: 0%.
• Shift Details: Installations take place after business hours and overnight. Candidates must be available to work non-standard hours and support technicians through the full duration of each installation until the store is closed out and secured.

Pay and Benefits

• The posted pay range, $18.90-$20.43 per hour plus a 15% shift differential, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors.
• Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.