Associate Project Coordinator

Great Purpose. Great People. Great Opportunities.

About the role

As an Associate Project Coordinator, you will help ensure customers have a smooth onboarding experience for digital-only orders and standard-complexity implementations. You will coordinate order projects, support license setup and status tracking, and partner with Project Coordinators on larger implementations. Your work will help teams deliver timely, accurate onboarding while building expertise in Imagine Learning’s products, processes, and customer operations.

Responsibilities

• Plan, lead, and monitor the customer onboarding process for assigned accounts, typically digital-only orders and standard-complexity implementations.
• Manage lower-complexity order projects and onboardings, escalating non-standard or multi-product implementations to Project Coordinators as appropriate.
• Partner with Project Coordinators on larger or multi-stakeholder implementations by owning defined workstreams such as order processing, license setup coordination, and status tracking.
• Document correspondence and project activity in Salesforce and NetSuite.
• Communicate by email with internal department stakeholders and escalate meeting or voice communication needs to the assigned Project Coordinator.
• Provide timely progress updates on in-flight onboardings across time zones to ensure continuity of customer projects.
• Develop working knowledge of order types, product configurations, and onboarding workflows, adapting as new products are added.
• Collaborate with the team and other departments to drive change, improve processes, and facilitate standardization.

Requirements

• Bachelor’s degree in business or related field preferred; 1 year of experience in customer operations, order management, or project support preferred; or an acceptable combination of education and experience.
• Understanding of the basics of working with Microsoft Outlook, Word, and Excel.
• Ability to quickly develop expertise in Salesforce.
• Detail oriented, highly organized, meticulous, and comfortable managing detailed work.
• Ability to multitask with interruptions and reprioritize throughout the day.
• Exceptional written communication skills to interface with internal stakeholders and Project Coordinators across global time zones.
• Proactive, self-motivated, dependable, and able to meet deadlines with strong accountability and growing independence.

Skills

• Customer onboarding coordination
• Order and project coordination
• Salesforce and NetSuite documentation
• License setup coordination and status tracking
• Written stakeholder communication across global time zones
• Detail orientation and organization
• Prioritization and multitasking
• Cross-functional collaboration and process improvement

Employment Type: Regular, full-time
Reporting to: Order Service Director

Schedule

Hybrid in the Kadubeesanahalli area of Bengaluru
Work timings (IST): 8:00 PM to 5:00 AM (This role supports US business hours and therefore requires working night shifts)

Pay

Compensation for this role is competitive and aligned with local market benchmarks in India. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Benefits

• Health insurance
• Paid time off
• Statutory benefits including Provident Fund and gratuity
• Wellbeing resources
• Professional development opportunities
• Flexible working practices
• Meal vouchers

About Imagine Learning

As a leading provider of digital-first K–12 curriculum solutions, Imagine Learning is committed to creating learning experiences that spark curiosity, creativity, and confidence. Our teams design innovative products that help educators personalise instruction and engage learners in meaningful ways. Our Curriculum-Informed AI™ approach reflects this commitment—technology that understands instructional context, respects educator judgement, and supports teachers in personalising learning at scale so every learner can thrive.

The same sense of purpose shapes our culture. At Imagine Learning, you will find meaningful work, opportunities for continuous learning, and collaboration with thoughtful, driven colleagues who care deeply about making a difference. We value curiosity, adaptability, and lifelong learning—for our learners and for ourselves. Imagine Learning operates globally, with growing teams in India, the US, the UK, and Ireland. Depending on the role, we offer office-based or hybrid working arrangements aligned with local norms and business needs.