Associate Program Manager

Responsibilities

• Work with and take direction from the Program Manager to align on duties and priorities.
• Assist in managing and leading customer team activities as primary day-to-day customer contact.
• Cook with new product introduction activity including cost, pricing and prototype activity.
• Support new product introduction activity including cost, pricing and prototype activity.
• Manage customer satisfaction while maintaining a profitable business relationship through efficient and effective customer and internal communication.
• Coordinate and maximize the use of company functions in support of customer requirements.
• Review customer forecast information with Supply Chain Planner and Scheduler as required.
• Proactively identify potential discrepancies prior to data entry and engage Program Managers in resolving discrepancies.
• Support quality, test, Engineering Change Order (ECO), materials and depot activity.
• Resolve excess/obsolete inventory issues.
• Aid in resolving Accounts Receivable (A/R) issues as required.
• Communicate effectively with customer(s) and within factory.
• Lead, or assist in leading, business review meetings with BEI and customer.
• Assist Program Manager to manage and lead customers’ teams activities as primary day-to-day customer contact.
• Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, change management, on-time delivery, inventory and forecasting.
• Aid in building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting business unit objectives.
• Assist Program Manager in providing centralized management over all business and technical aspects of a customer’s accounts.
• Manage customers’ concerns, corrective actions, and lead issues to completion.
• Provide customers with written corrective action to escalated issues.
• Work with Materials/Procurement to establish internal goals for annual inventory turns and report actual turns regularly.
• Assist Program Manager to lead end of life program management to meet BEI and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions.
• Aid other team members, as needed, to ensure customers’ needs are met.
• May be involved in global activities with direction.

Qualifications

• 4 year degree preferred or equivalent combination of education and experience as approved by executive management.
• 0-2 years of program management experience.