Associate Program Director - Behavioral Health

The Purpose of Your Role

The Associate Program Director plays a pivotal role in ensuring the fidelity of clinician teams and business operations. The focus is on maintaining effectiveness and efficiency while upholding quality, efficacy, and the OCD Anxiety Centers value drives within decision-making processes and professional conduct. Collaboration with the Program Director contributes significantly to ensuring both staff and clients prioritize and achieve the highest standards of care and service.

Your Role at OCD Anxiety Centers

The company invests in its employees by offering:

• A competitive base salary
• Eligibility for an incentive program after 90 days of successful employment
• $400 reimbursement on CEU's per renewal cycle
• 401k match
• Core benefits: medical/dental/vision, with the company contribution to medical benefit for employee
• Company-paid employee life insurance
• Paid time off includes 15 days (120 hours) of “Paid Time Off”, 5 days (40 hours) of “Sick Time”, and 9 days (72 hours) “Company holiday” pay
• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

The Team You’ll Work With

The success of our organization depends on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct: Growth, Proactivity, Positivity, Results Driven. Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.

Key Performance Indicators (KPIs)

• Symptom Reduction: 65%
• Maintain a minimum ALOS of 52
• Customer Satisfaction: 4.5
• Achieve Early Discharges of Achieve
• Achie a facility tour rating of 90% or better
• Employee Satisfaction by quarter of 4.0 or better

Core Responsibilities

• Engage in 25 hours of face-to-face client interaction through mentoring, auditing, and individual sessions
• Maintain a caseload of 4 or more clients based on facility needs
• Provide validation and a supportive environment for clients, eliminating neutralizing behaviors
• Collaborate with the Program Director on clinician effectiveness, program success, operational efficiency, and clinical KPIs
• Maintain comprehensive written documentation, ensuring high client satisfaction and effective grievance management
• Oversee psychotherapeutic interventions for OCD and other mental health disorders
• Plan, organize, and implement evidence-based protocols for group settings, treatment coordination, and individual psychotherapy
• Work closely with the Program Director to ensure adherence to programming and operations, supporting the clinical team with problem-solving
• Provide clinical supervision and oversight for Behavioral Health Technicians, contributing to the interdisciplinary treatment team
• Assist the Program Director in organizing workflow and addressing identified problems
• Support and model OCD Anxiety Centers business processes, focusing on current and future developments
• Master de-escalation techniques, crisis planning, and management, adhering to company policies
• Perform as an Incident Commander
• Perform other duties as assigned

Leadership and Management

• Collaborate on motivational strategies and treatment plans
• Conduct regular reviews of treatment plans to minimize unused approved days and early discharges
• Manage and negotiate peer-to-peer reviews with insurance companies
• Implement initiatives to enhance employee satisfaction and address concerns identified in surveys
• Generate and present regular reports on KPIs to evaluate progress
• Lead, train, and mentor staff, fostering a culture of teamwork, achievement, and respect
• Oversee clinical integrity, referral management, and facility budget
• Ensure staff training and achievement of standardized KPIs
• Conduct Train the Trainer coaching, audits, and floor training for clinical fidelity, monitoring productivity, and providing feedback
• Manage time cards and requests for direct reports, engaging with employees for training and skill development
• Foster a positive work environment by actively supporting teamwork, encouraging open communication, and modeling a collaborative and respectful approach to interactions with colleagues and team members

Skills and Expertise You Have

• Master's degree or higher in social work, clinical mental health counseling, marriage and family therapy, Pd.D, Psy.D.
• Full license in their practicing state
• 3-5 years management experience
• Business acumen
• Presents self in a professional manner
• Must be punctual and maintain excellent attendance
• Organized, detail-oriented, takes initiative, and completes job responsibilities independently
• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
• Thrives in a changing work environment including inside, outside, and loud noise level
• Accurate and efficient electronic data entry
• Proficient knowledge of computers, including Microsoft Word, Excel, and other computer software
• Physical demands of the job include sitting at a desk or table for extended periods, bending, lifting, and walking

Preferred Qualifications

• 2+ years’ experience in mental health position
• 2+ years’ experience in supervising/management position
• Leadership skills
• OCD and anxiety experience
• Cognitive behavioral therapy and dialectical behavior therapy experience