Associate Production Underwriter (hybrid)

In this developmental role within the underwriter job family, you will build a strong foundation in commercial insurance through comprehensive, line-of-business-specific training. You will learn and apply fundamental insurance principles and risk analysis concepts, developing problem-solving and analytical skills. While some processes are automated, you will ensure the accuracy of information and system-generated results, focusing on foundational risk assessment and quality control.

This is a Hybrid role requiring 50% or more of your time working from one of our office locations (within approximately 35-50 miles): Madison, WI 53783; Boston, MA 02110; St. Joseph, MO 64507; Phoenix, AZ 85034; Minneapolis, MN 55305; Keene, NH 03134; Denver, CO 80014.

Responsibilities

• Apply a structured underwriting process to evaluate risk, determine eligibility, and document decisions for less complex commercial lines, under limited authority and with guidance from a manager or mentor.
• Develop competence in making appropriate decisions regarding coverage selection and pricing determinations.
• Conduct comprehensive underwriting reviews of new business policies for Businessowners (BOP), Commercial Package, General Liability, Inland Marine, Auto, and Umbrella insurance to ensure eligibility and align rate to risk, all within your designated letter of authority.
• Collaborate with agency owners and their staff to gather necessary information for sound underwriting decisions.
• Analyze BOP and Commercial Package surveys to determine policy acceptability within your authority.
• Review state-specific guidelines to inform decisions regarding policy cancellations, non-renewals, or issuance of recommendation letters for corrective action.
• Manage and process documentation related to recommendation letters and update policies accordingly.
• Contribute to the documentation of underwriting processes and procedures by creating, reviewing, or revising business-related rule documents and articles.
• Prepare standardized reports, track underwriting actions on an account-by-account basis, and provide detailed metric reports to management periodically.

Requirements

• Demonstrated experience in providing customer-driven solutions, support, or service.
• Basic understanding of insurance policy services and operational workflows.
• Proven ability to communicate effectively with customers and partners to resolve issues.
• Basic knowledge of mathematical concepts required to calculate loss ratios and other key underwriting formulas.
• Insurance coursework (e.g., CIC, CPCU) is preferred but not required.

Schedule

• Hybrid role requiring 50% or more time in-office.
• Travel requirements: up to 10%.

Pay

Position compensation range: $27.46 - $45.11 per hour. Compensation may vary based on job level and geographic work location. Relocation support is offered for eligible candidates.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave.

Additional Information

• All employees participate in New Employee Orientation during their first week, held in-person at Madison, WI Headquarters or one of our core locations (may occasionally be virtual).
• Offer contingent on results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship is not available for this position.