Associate Production Underwriter (hybrid)

In this developmental role within the underwriter job family, you will build a strong foundation in commercial insurance through comprehensive, line-of-business-specific training. You will learn and apply fundamental insurance principles and risk analysis concepts, developing problem-solving and analytical skills. While some processes are automated, you will ensure the accuracy of information and system-generated results, focusing on foundational risk assessment and quality control.

Schedule

This is a Hybrid role requiring 50% or more of your time working from one of our office locations (within approximately 35-50 miles): Madison, WI; Boston, MA; St. Joseph, MO; Phoenix, AZ; Minneapolis, MN; Keene, NH; or Denver, CO.

Pay

Position compensation range: $27.46 - $45.11 per hour. Compensation may vary based on job level and geographic work location. Relocation support is offered for eligible candidates.

Responsibilities

• Apply a structured underwriting process to evaluate risk, determine eligibility, and document decisions for less complex commercial lines, under limited authority and with guidance from a manager or mentor.
• Develop competence in making appropriate decisions regarding coverage selection and pricing determinations.
• Conduct comprehensive underwriting reviews of new business policies for Businessowners (BOP), Commercial Package, General Liability, Inland Marine, Auto, and Umbrella insurance to ensure eligibility and align rate to risk, all within your designated letter of authority.
• Collaborate with agency owners and their staff to gather necessary information for sound underwriting decisions.
• Analyze BOP and Commercial Package surveys to determine policy acceptability within your authority.
• Review state-specific guidelines to inform decisions regarding policy cancellations, non-renewals, or issuance of recommendation letters for corrective action.
• Manage and process documentation related to recommendation letters and update policies accordingly.
• Contribute to the documentation of underwriting processes and procedures by creating, reviewing, or revising business-related rule documents and articles.
• Prepare standardized reports, track underwriting actions on an account-by-account basis, and provide detailed metric reports to management periodically.

Requirements

• Demonstrated experience in providing customer-driven solutions, support, or service.
• Basic understanding of insurance policy services and operational workflows.
• Proven ability to communicate effectively with customers and partners to resolve issues.
• Basic knowledge of mathematical concepts required to calculate loss ratios and other key underwriting formulas.
• Insurance coursework (e.g., CIC, CPCU) is preferred but not required.

Travel Requirements

Up to 10%.

Physical Requirements

Work primarily involves sitting and standing.

Additional Information

• All employees participate in New Employee Orientation during their first week, held in person at our Madison, WI Headquarters or one of our core locations. Some sessions may be delivered virtually based on scheduling and availability.
• Offer to the selected candidate will be contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave to support employees and their families.

Interns and contingent workers are not eligible for benefits.