Associate - Product Operations

About The Team

DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. We are revolutionizing the delivery experience for merchants and customers by offering the next generation of fulfillment services. We’re looking for someone to join the Drive New Verticals team to rapidly scale our next big bet in logistics and parcel delivery. This team works closely with multiple cross-functional partners to incubate new service offerings and quickly launch new Merchants and revenue on our platform.

About The Role

You will drive the product and quality strategy for one of our newest business lines. You will quickly become an expert about our product, operations, and Merchants. You will be on the forefront of driving Merchant growth by ensuring we have a product strategy aligned with market expectations; monitoring our service quality and deep diving when we deviate from expectations; and providing recommendations to product and operations teams on how to optimize our service offering to meet the growing needs of our Merchant and Customer base. You will perform comprehensive analysis and make insightful recommendations about our business strategy with the ultimate goal of helping DoorDash disrupt a new industry.

What You’ll Be Doing

• Build – Bring structure to undefined opportunities by creating and implementing high-impact playbooks, models, processes, and tools that help us grow business more quickly and effectively
• Influence – Work cross-functionally with our Business Development, Product, Logistics, and operations teams to influence roadmaps and set requirements
• Prioritize – Understand the needs of our partners, prioritize those needs by impact, assess tradeoffs, and design solutions to drive both speed and quality outcomes
• Analyze – Solve key problems with a data-driven, first-principles approach (identification, sizing, pricing, impact, root causing, trade offs)

Qualifications

• Build – Bring structure to undefined opportunities by creating and implementing high-impact playbooks, models, processes, and tools that help us grow business more quickly and effectively
• Influence – Work cross-functionally with our Business Development, Product, Logistics, and operations teams to influence roadmaps and set requirements
• Prioritize – Understand the needs of our partners, prioritize those needs by impact, assess tradeoffs, and design solutions to drive both speed and quality outcomes
• Analyze – Solve key problems with a data-driven, first-principles approach (identification, sizing, pricing, impact, root causing, trade offs)

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
• Medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado is $74,800—$110,000 USD.

Schedule

Flexible paid time off/vacation, plus 80 hours of paid sick time per year.