Product and Operations Associate

This role supports Cabana's President & Chief Operating Officer, product team, and clinical operations team, focusing on execution and collaboration. The ideal candidate is proactive, highly organized, and comfortable working independently while coordinating across multiple teams. This position is mostly remote, based in New Orleans, with a co-working membership included. The role requires organizing and attending weekly community events in person and periodic visits to client sites in Louisiana.

Responsibilities

• President & Chief Operating Officer Support - Approximately 40%
  • Support the President & Chief Operating Officer in executing company priorities and cross-functional initiatives.
  • Interview candidates and manage recruitment pipelines.
  • Assist in employee and contractor onboarding and offboarding processes.
  • Run weekly community events (in-person and online).
  • Create project plans, task lists, meeting notes, and follow-up items.
  • Assist with research, special projects, and other operational priorities as assigned.
• Product Quality and Support - Approximately 40%
  • Conduct quality assurance testing across Cabana Health's digital products and user experiences, including testing new features, product updates, and workflows before release.
  • Share observations and user-experience feedback with the product team.
  • Provide daily customer support functions via email and internal messaging systems.
  • Maintain and report on weekly customer support metrics.
  • Represent Cabana at local and client events.
• Clinical Operations Support - Approximately 20%
  • Support administrative and operational tasks related to Cabana Health's clinical services.
  • Coordinate projects and information across clinical, product, and operations teams.
  • Maintain accurate process documentation, trackers, and operational records.
  • Assist with clinician onboarding, scheduling, credentialing, or workflow coordination as needed.
  • Identify opportunities to improve processes, organization, and communication.
  • Support special projects that improve the delivery and scalability of Cabana Health's services.

Requirements

• One to four years of experience in operations, project coordination, product support, quality assurance, healthcare operations, or a related role.
• Strong organizational skills and close attention to detail.
• Extrovert by nature: thrives in a fast-paced, high-energy, and social work environment.
• Reliable transportation to and from client sites.
• Demonstrated ability to manage multiple assignments and meet deadlines.
• Ability to work independently while knowing when to ask questions or escalate an issue.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast-moving startup environment where priorities may evolve.
• Experience in healthcare, behavioral health, digital health, or clinical operations is helpful but not required.

Benefits

• Mission-driven team focused on modern, human-centered care.
• Competitive compensation with performance bonus opportunities.
• Training and Development.
• Health Care Plan (Medical, Dental, Vision).
• Retirement Plan (401k, IRA).
• Paid Time Off (22 days per year of PTO plus federal holidays).
• Bereavement Leave.
• Service Hours for Volunteer work.

Pay

$42,000 - $50,000 with performance bonus opportunities.

Schedule

Mostly remote, from New Orleans, with occasional travel (up to 10%). Expected to organize and attend weekly community meet-up events and periodically visit client sites.