Associate Product Manager

Job Responsibilities

• Product execution tracking and release readiness
• Maintain current, trusted tracking for roadmap items, releases, dependencies, risks, and action items
• Coordinate release of readiness inputs across Engineering, Support, and Sales, including go/no-go signals

Documentation and Knowledge Base Quality

• Coordinate with technical writers to audit and update customer-facing and internal documentation, including how-to guides, FAQs, configuration notes, and release notes
• Keep product knowledge organized and searchable so teams and customers can self-serve
• Turn recurring questions into durable documentation and enablement of assets

Sales Enablement and Training

• Build and refresh enablement material such as battlecards, FAQs, demo scripts, and quick start guides
• Support training delivery through short modules, live sessions, and knowledge checks
• Partner with Sales and field teams to improve portfolio clarity and product adoption

Customer and Sales Intake and Triage

• Acknowledge of inbound requests, collect missing information, and route to the responsible owner
• Capture strong problem statements and successful outcomes using a jobs-to-be-done lens
• Maintain a request backlog with customer context, urgency, impact, business value, and next steps
• Close the loop with Sales and customer-facing teams so requests do not disappear or go unanswered

Technical Content and Social Engagement Support

• Work with Marketing to publish technically credible content that promotes product and supports goals
• Create a content pipeline and produce social media assets for posting across multiple channels
• Track basic performance signals of product messaging to learn what resonates and what to adjust

AI-Assisted Workflows

• Use AI tools to draft, edit, summarize, and synthesize information faster, while improving quality
• Follow data handling guidance and protect confidential and customer information

Qualifications, Skills and Experience

• Required Experience that demonstrates cross-functional execution and follow-through (Product, Program/Project Management, Support, Sales Engineering, Customer Success, Enablement, Technical Writing, or Operations)
• Strong writing skills. You can produce clear, structured documentation and training materials for technical audiences
• Strong organization. You can manage multiple workstreams, deadlines, and stakeholders without dropping details

Pay

The starting salary for this position is $80,000 USD and may increase based on relevant experience and qualifications.