Associate ProAssure Systems Specialist

Job description

You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities current.

You will manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices.

You will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes.

You will train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training.

You will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions.

You will provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues.

You will maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software.

You will collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines.

What you need

• Required:
• Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. or an additional 6+ years relevant work experience.
• Minimum 2 years clinical or healthcare IT (HIT) experience required
• Must be a US Citizen
• PREFERRED:
• Demonstrated success in delivering excellent customer support
• Prior experience supporting clinical end users through rounding and training
• Demonstrated success working with physician and nursing staff
• Experience with clinical workflow analysis and design
• Experience with Cisco wireless networks and equipment

Pay Ranges

USN: $77,700 - $129,500 USD Annual

Health benefits

• Medical and prescription drug insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing program
• Tobacco cessation program

Financial benefits

• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance
• Short-term disability insurance

Additional Information

Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.