Associate ProAssure Systems Specialist

Primary work location: 1601 Southwest Archer Road, Gainesville, FL 32608

Responsibilities

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity
• Work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
• Manage Vocera devices: maintain accurate inventory records, manage the RMA process and spares pool, and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database, and training, and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

Requirements

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; preference will be given for degrees in Nursing, Business, or IT
• Minimum 2 years clinical or healthcare IT (HIT) experience required
• Must be a US Citizen

Preferred Qualifications

• Prior experience supporting clinical end users through rounding and training
• Experience with clinical workflow analysis and design
• Proficient with Microsoft Office Suite

Pay

• USN: $77,700 - $129,500 USD Annual
• US5: $81,600 - $136,000 USD Annual
• US10: $85,500 - $142,500 USD Annual
• US15: $89,400 - $148,900 USD Annual
• US20: $93,200 - $155,400 USD Annual
• US30: $101,000 - $168,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Benefits

• Health benefits: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program
• Financial benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance

Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.