Associate Principal Domain Operations

About the Role

We have a flexible work environment and fluid career paths, encouraging and celebrating internal mobility. We recognize the importance of purpose, well-being, and work-life balance, fostering a welcoming and inclusive environment where associates dedicate thousands of hours to volunteering. This role is a senior individual contributor position responsible for designing, evolving, measuring, and improving the operating model for a defined technology governance domain. You will provide deep functional expertise in governance operations, advise domain leadership on operational effectiveness, and partner across technology organizations to enhance governance practices, artifact stewardship, operational transparency, stakeholder engagement, and execution discipline.

Responsibilities

• Provide subject matter expertise in the design, implementation, measurement, evolution, and continuous improvement of a technology governance domain operating model.
• Lead the development and refinement of governance operating practices, including intake, prioritization, governance cadence, execution tracking, and operational reporting.
• Own the stewardship approach for the assigned domain, ensuring standards, policies, patterns, guidance, playbooks, decisions, reference materials, and related artifacts are captured, organized, version-managed, reviewed, communicated, and continuously improved.
• Partner with content owners and subject matter experts to establish effective content lifecycle practices while ensuring accountability for substantive content remains with designated owners.
• Advise stakeholders on repository organization, documentation quality, communication effectiveness, adoption opportunities, and governance maturity improvements.
• Develop and enhance operational metrics, dashboards, and reporting that measure governance effectiveness, standards adoption, execution discipline, stakeholder engagement, documentation quality, and operating model performance.
• Analyze complex governance, prioritization, capacity, execution, documentation, and stakeholder issues to identify operational improvements with broad organizational impact.
• Recommend governance operating model enhancements, prioritization mechanisms, execution methods, and risk mitigation strategies that improve organizational effectiveness.
• Establish and maintain strong cross-functional partnerships with architecture, engineering, cybersecurity, platform, delivery, risk, compliance, and other technology organizations.
• Facilitate governance forums, operational reviews, and stakeholder discussions to promote alignment, transparency, accountability, and timely decision-making.
• Influence governance practices, operating routines, standards lifecycle adoption, artifact stewardship, process design, and execution discipline across the domain.
• Independently determine methods and approaches for significant or unique domain operating initiatives while escalating strategic policy, governance ownership, or organizational decisions when appropriate.
• Identify cross-functional impacts and recommend coordinated solutions that improve governance consistency and operational execution across adjacent technology domains.
• Mentor Domain Operations Leads, specialists, and other contributors by sharing best practices, governance expertise, and operational knowledge.
• Contribute to functional strategy by advancing governance maturity, operational excellence, knowledge management practices, and continuous process improvement.

Requirements

• Bachelor's degree in Information Technology, Cybersecurity, Business, Engineering, Architecture, or a related field, or equivalent experience.
• 9 to 12 years of related experience in technology governance operations, architecture or security operations, risk and compliance, platform or data operations, technical program management, technology delivery, or standards and policy enablement.
• Demonstrated expertise designing, implementing, and evolving technology governance operating models.
• Strong knowledge of governance frameworks, intake processes, prioritization methodologies, governance cadence, operational routines, and execution management.
• Experience establishing stewardship models for standards, policies, guidance, architectural patterns, playbooks, and technical reference materials.
• Proven ability to develop operational metrics, dashboards, and reporting that measure governance effectiveness and operational performance.
• Excellent analytical and problem-solving skills with the ability to evaluate broad operational impacts across governance, delivery, documentation, and stakeholder engagement.
• Strong organizational skills with the ability to independently manage multiple complex initiatives and competing priorities.
• Excellent written, verbal, facilitation, and stakeholder management skills across technical and business audiences.
• Demonstrated ability to influence without direct authority and build trusted partnerships across multiple technology functions.
• Experience working with Agile delivery methodologies and cross-functional technology organizations.
• Ability to mentor peers and provide operational leadership on governance practices, execution methods, and continuous improvement initiatives.

Qualifications

Advanced degree or relevant governance, architecture, security, risk, Agile, technical program management, process improvement, or knowledge management certifications will set you apart.

Benefits

• Medical, dental, vision, and life insurance.
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup.
• Tuition reimbursement up to $5,250/year.
• Business-casual environment that includes the option to wear jeans.
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.
• Paid volunteer time — 16 hours per calendar year.
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work, and play. BRGs are open to all.

Pay

Base Salary Range: $114,000.00 - $165,300.00. The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements, and/or skill level and will be finalized at the time of offer.

Schedule

This job operates in a professional office environment. For remote and hybrid positions, you will be required to provide reliable high-speed internet with a wired connection as well as a dedicated workspace in your home with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable, or DSL. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.