Associate Principal

About the role

Manage existing client engagements to drive growth in new technology and accounts. Responsible for the growth of the company in the US region. Help clients make better data driven decisions in their sales, marketing, and customer relationship management, R&D and supply chain functions. The services include performance reporting, ad hoc business analysis and other related analysis like segmentation, targeting, revenue growth and optimization, and migration. Meet the revenue and profit targets for the company and ensure high client satisfaction in the existing accounts through delivery as per mutually agreed Service Levels.

Responsibilities

• Nurture & develop people, improve competence levels in preparation for future growth of Technology and practice at TheMathCompany.
• Engage with stakeholders in the client organization to review support provided by TheMathCompany. Conduct monthly and quarterly business reviews with key client stakeholders to measure client satisfaction; work with Canada, US, and India team to develop roadmap to enhance client satisfaction.
• Act as first escalation point of contact for client services. Discuss with stakeholders the reason behind escalation, work with Canada, US, and India teams to perform causal analysis, as appropriate, determine corrective and preventive actions, and ensure implementation of such actions.
• Participate in client meetings along with the team to define the project scope and deliverables. Review project status with clients and ensure alignment of delivery with business needs.
• Review contracts, statement of works, and any other agreements related to clients and ensure required documents are in place to perform services.
• Lead efforts on client engagements to identify analytical services in support of business needs. Engage with new and existing groups within the client organization to identify new opportunities for TheMathCompany. Introduce TheMathCompany business model to new groups and explain the value proposition.
• Conduct discussions with clients to identify business problems and need for TheMathCompany services. Drive discussions within the team to develop proposals for new opportunities. Review new business proposals and ensure pricing and staffing models are in line with account margin targets.
• Ensure all required documentation like statement of work, master services agreement, and purchase orders are in place for TheMathCompany to start performing its services.
• Participate in meetings with prospective clients to bring in domain expertise and identify business problems where TheMathCompany can help. Develop proof of concepts and propose solutions with the team for the identified business problems. Review and approve proposals for prospective clients which include proposed solutions, staffing and pricing models.
• Identify resources and skill set requirements to deliver against targets set for the financial years. Work with the recruitment team to hire employees across all levels with niche background. Take a final call on all hiring decisions for the team.
• Identify training needs for the team and collaborate with subject matter experts and conduct training. Conduct regular performance assessments for teams to identify gaps, share feedback, recommend promotions and decide on separations if required.
• Review and take decisions on the company's cost structure in alignment with account profit targets.
• Conduct project status review meetings with the US and India team. Review key project deliverables to ensure alignment of delivery with client needs.
• Work with appropriate contacts in client organization to set up governance protocols, and establish cadence to review progress on engagement, make decisions to course correct (as necessary) and/or to bring improvements to customer experience.

Requirements

Requires a Bachelors degree (or foreign equivalent) in Management, Business Administration, or a directly related field plus seven (7) years of experience managing projects or customer engagements.

Qualifications

Must have five (5) years of experience in each of the following (experience may be gained concurrently):

• Experience with working on global projects and operating within a global delivery model.
• Experience in patient analytics, and therapeutic areas like Oncology, General Medicine, and Infectious Diseases, with expertise in commercial healthcare analytics.
• Experience in syndicated data sources including DDD, APC, LAAD, GPO, market sizing, and inventory data.
• Experience in recommending the appropriate analytical techniques, leveraging deep pharma data.

Position is fixed location based in Chicago, IL office; however, telecommuting from a home office may also be allowed. 25% domestic travel may be required for client meetings or team collaboration.