Associate Practice Manager- Surgical Center

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee and support the day-to-day activities in an accredited out-patient surgical facility, delivering the Sono Bello patient experience, efficiently running of center operations, and building an outstanding team member culture.
• Fluency in and joint responsibility for, the adherence to our policies, procedures, and AAAHC guidelines for operation.
• Able to engage patients to ensure a quality interaction across their entire journey; ensuring timely resolution of any missteps, partnering with the Patient Experience Team if escalation occurs.
• Along with the PM, own and execute new initiatives, policies, product, and procedural changes/introductions as launched through the National Support Center (Corporate Headquarters).
• Able to build and champion action and development plans across team members within center to achieve company goals in a highly dynamic environment.
• Delivers an outstanding Center business scorecard with a deep understanding of the metrics and drivers of performance.
• Shares responsibility for the appropriate submission timeliness, accurate tracking, auditing, and reporting for the center, this includes but is not limited to; surgical note compliance, invoicing, bank deposits, payroll, logs, Patient Charts incidence reports, etc.
• Maintains proper security of in-house medications as dictated by policy.
• Able to provide coverage as needed for staff members in a back-up capacity, across both front desk and clinical team members (understanding work activity limitations with required clinical licensing).
• Accountable, along with the PM, for overtime hours and maintaining staffing levels necessary to maintain the mandated standard of care, especially during end of the month.
• Able to communicate with the governing body, executive management, surgeons, supporting functions and center employees through regular discussions, meetings, and visual demonstrations.
• Able to resolve issues in a real-time environment, such as employee relations, customer service, ordering or materials requisitions, financial issues, patient complaints, etc.
• Facilitate and assure top quality communication among patients, surgeons, employees, and National Support staff.
• Able to share responsibility for the confidentiality, security, and physical safety of patient and clinical records as well as the timely retrieval of individual records upon request. Always ensure patient confidentiality and HIPPA compliance.
• Supervise the secure collection, processing, maintenance, storage, and appropriate access to and usage of clinical records.
• Able to assure that patients, team members, and surgeons are always treated with appropriate respect as dictated by Sono Bello’s Rights and Responsibilities document and Sono Bello standards.
• Provide a timely and organized recruiting experience for potential new team member candidates in tandem with the National Support Talent Team.
• Work with HR, the corporate risk manager, and credentialing manager (for medically licensed staff members) to ensure that all new hire paperwork is completed on time and accurately and align initial training plans with the appropriate

SUPERVISORY RESPONSIBILITIES

• This position assists the Practice Manager in the supervision of Team Members (including front desk, physicians, registered nurses, medical assistants, licensed practical nurses and consultants).
• Carrys out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS

• BA/BS Degree or equivalent combination of education and experience.
• Possess experience or ability to perform audits utilizing established standards and systems, with the ability to communicate results and deficiencies in a manner that will impact outcomes.
• Proficient with MS Office and can learn a variety of computer operating systems.
• Ability to handle sensitive and confidential matters in an appropriate way.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals, and technical journals.
• Ability to write reports, correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to conduct analysis of data from differing data sources with the ability to infer and summarize results.
• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Requires using the telephone and computer while communicating with internal and external customers and vendors.
• While performing the duties of this job, the employee is regularly required to use hands or fingers to handle and type. Specific vision abilities required by this job include close vision.
• Employee will sit for several hours each day but will also need mobility and ability to stand and walk for periods of time. Employee may need to lift up to 20 pounds on occasion.
• This position works in an office environment. The noise level in the work environment is usually quiet to moderate as compared to a private office with light traffic and computer printers.
• Must be able to travel 1-2 weeks per quarter to other Sono Bello offices.