Associate Practice Manager- Surgical Center

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee and support the day-to-day activities in an accredited out-patient surgical facility, delivering the Sono Bello patient experience, efficiently running of center operations, and building an outstanding team member culture.
• Fluency in and joint responsibility for, the adherence to our policies, procedures, and AAAHC guidelines for operation.
• Able to engage patients to ensure a quality interaction across their entire journey; ensuring timely resolution of any missteps, partnering with the Patient Experience Team if escalation occurs.
• Along with the PM, own and execute new initiatives, policies, product, and procedural changes/introductions as launched through the National Support Center (Corporate Headquarters).
• Able to build and champion action and development plans across team members within center to achieve company goals in a highly dynamic environment.
• Delivers an outstanding Center business scorecard with a deep understanding of the metrics and drivers of performance.
• Shares responsibility for the appropriate submission timeliness, accurate tracking, auditing, and reporting for the center, this includes but is not limited to; surgical note compliance, invoicing, bank deposits, payroll, logs, Patient Charts incidence reports, etc.
• Maintains proper security of in-house medications as dictated by policy.
• Able to provide coverage as needed for staff members in a back-up capacity, across both front desk and clinical team members (understanding work activity limitations with required clinical licensing).
• Accountable, along with the PM, for overtime hours and maintaining staffing levels necessary to maintain the mandated standard of care, especially during end of the month.
• Able to communicate with the governing body, executive management, surgeons, supporting functions and center employees through regular discussions, meetings, and visual demonstrations.
• Able to resolve issues in a real-time environment, such as employee relations, customer service, ordering or materials requisitions, financial issues, patient complaints, etc.
• Facilitate and assure top quality communication among patients, surgeons, employees, and National Support staff.
• Share responsibility for the confidentiality, security, and physical safety of patient and clinical records as well as the timely retrieval of individual records upon request. Always ensure patient confidentiality and HIPPA compliance.
• Supervise the secure collection, processing, maintenance, storage, and appropriate access to and usage of clinical records.
• Able to provide a timely and organized recruiting experience for potential new team member candidates in tandem with the National Support Talent Team.
• Work with HR, the corporate risk manager, and credentialing manager (for medically licensed staff members) to ensure that all new hire paperwork is completed on time and accurately and align initial training plans with the appropriate

SUPERVISORY RESPONSIBILITIES

• This position assists the Practice Manager in the supervision of Team Members (including front desk, physicians, registered nurses, medical assistants, licensed practical nurses and consultants).
• Carrys out supervisory responsibilities in accordance with the organization's policies and applicable laws.