Associate Practice Manager

How Will You Make An Impact & Requirements

• Success in this Role Looks Like
• Care center operations run smoothly with minimal workflow disruptions.
• Care center teams are engaged, supported, and held accountable for their roles and responsibilities.
• Patient access and visit flow are effectively coordinated to support timely care delivery.
• Providers and care teams collaborate to deliver coordinated, patient-centered care.
• Patients experience timely service and positive interactions with the care center team.

Key Competencies

• Operational Impact
• Supports day-to-day operational performance of the care center by monitoring workflows, staffing alignment, and operational activities.
• Escalates operational issues that may impact care center performance.
• Efficiency and Workflow Management
• Maintains scheduling, patient flow, and office processes to support efficient care center operations.
• Identifies workflow challenges and partners with leadership to implement improvements.
• Clinical Excellence and Execution
• Safeguards care center operations that enable providers and care teams to deliver high-quality care.
• Ensures staff follow established workflows that support patients with chronic and complex health needs.
• Communication
• Communicates operational updates, expectations, and concerns clearly with staff and providers.
• Builds collaborative working relationships across care center teams.
• Leadership
• Provides day-to-day supervision of administrative and clinical support staff.
• Leads coaching, accountability, and team engagement.

Minimum Qualifications

• Requires a high school diploma and a minimum of 3+ years’ experience supporting operations within a physician office, clinic, or primary care environment; or any combination of education and experience which would provide an equivalent background.
• Bachelor’s degree may be preferred.
• Supervisory or team lead experience preferred.
• Bilingual (English/Spanish) skills may be required depending on location or patient population.
• Active Basic Life Support (BLS) certification may be required.
• Satisfactory completion of a Tuberculosis test is required.