Associate Patient Care Coordinator

About the role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Location: 1517 S. McColl Rd. Edinburg, TX. Some training will be required offsite at another nearby location.

Responsibilities

• Greets patients as they arrive and manage appropriate standard wait times
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Requirements

Required Qualifications: High School Diploma/GED; 1+ years of customer service experience with strong communication skills both in person and via phone; Intermediate level of proficiency with Microsoft applications.

Preferred Qualifications: 1+ years of medical office or healthcare setting experience, including data entry; ICD-10 and CPT coding experience; Prior experience with EMR computer applications; Working knowledge of medical terminology; Working knowledge of general office procedures; Bilingual (Spanish/English).

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment.

Schedule

Monday-Friday, 8am-5pm CST.