Associate Patient Account Representative

Responsibilities

• Performs charge and payment entry; ensures accurate completion of coding for all assigned physician specialties.
• Aids review of physician coding and identifies possible conflicts in rules.
• Notifies physicians when discrepancies are identified for correction.
• Coordinates incoming mail with open‑queue charges to maintain queue status.
• Reads and interprets insurance explanation of benefits; responds to payer edits, rejections, and denials; identifies causes of rejections and selects appropriate resolution methods.
• Creates detailed, well‑versed typed letters to insurances and patients.
• Creates effective appeal packages to submit to insurances.
• Communicates professionally with insurances and patients.
• Maintains organized files of incoming and completed work.
• Performs related duties as required.

All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related, are not essential functions.

Qualifications

• High School Diploma or equivalent (required).
• 0–1 years of relevant experience (required).