Patient Account Representative

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. Job Summary: Reporting to the Patient Accounts Team Lead, the Patient Account Representative is responsible for resolving inbound patient inquiries related to billing in a multi-channel Contact Center Environment. Expected Pay Range: $20 - 22/hour Key Responsibilities: Monitor multi-channel inbound patient billing inquires to ensure timely response and accurate resolutionsWork with patients and insurance carriers to resolve patient billing inquiriesResponsible for maintaining individual and departmental goals includingAverage Handle Time, Service Level, Abandonment Rate, Call Quality, and othersMaintain confidentiality of all patient information with a full understanding of HIPAA requirementsDemonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedulesOther duties as assigned Qualifications: 2-4 years in a healthcare environment required, preferably in billing, front office administration or call centerAbility to read and understand insurance EOBsMust possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interactionHigh School diploma or GED required Working Conditions: Standard office environment with occasional travel to corporate or office locations.Potential exposure to stressful situations and emergency scenarios. Physical Requirements: Ability to sit for 3-4 hours at a timeFine finger coordination required for typingAbility to speak clearly with team members so others can understand.Ability to hear and understand others when speakingAbility to view computer screen monitor, small objects few feet away At Geode Health, we offer: Competitive compensationFlexible scheduleIn-person and virtual patient visitsComprehensive admin support (front office, accounting, finance, payroll, HR, etc)Professional development opportunitiesClinical community, support, and leadershipMedical, dental and vision benefitsLife insuranceShort and long-term disabilityPaid vacation and holidaysMatching 401k planState of the art technology Why work for Geode Health? At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation. To learn more, visit us as www.geodehealth.com Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce. Estimated hourly pay range: $20.00-$22.00