Patient Account Representative

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us!

Responsibilities

• Verify skilled nursing patient setup in PointClickCare (PCC)
• Billing and follow-up of skilled nursing Medicare, Managed Care, Medicaid, and coinsurance claims through clearing house, online portals, and via phone
• Provide related customer service for communities and/or patients
• Perform quality assurance checks of patient information in PCC
• Create and bill carve out and high cost drug claims
• Perform revenue input, claim creation, billing, and follow-up of immunization charges to Medicare and Managed Care
• Maintain familiarity with current and past contracts with Managed Care companies
• Follow up on past due revenue for Medicare, Managed Care, Coinsurance, and Medicaid accounts
• Support communities with PCC, Medicare/Insurance, contract, and patient account questions
• Follow up on all SNF credit accounts to determine if refund or escheatment is due or PCC adjustment is needed
• Process write off and refunds via Service Now and PCC
• Perform month end closing of divested communities in PCC
• Track all claims for monthly billing deadlines
• Support other team members as needed

Qualifications

• High school diploma or general education degree (GED) and minimum of one to three years related experience
• Additional education may be substituted for years of experience requirement on a year-for-year basis up to 2 years
• Associate’s or Bachelor’s Degree preferred
• Prior experience billing Medicare and insurance claims is required
• Proficiency in Microsoft office including Excel and Word
• Prior experience with PCC and Waystar, and experience in SNF billing is preferred