Associate Patient Access Specialist - Talent Pool

Why Consider This Job Opportunity

Salary up to $21.84 per hour
Comprehensive benefits including medical, dental, and vision coverage;
paid time off;
and 401(k) plan
Opportunity for career advancement with structured training and ongoing mentorship
Work remotely within the U.S. with flexible scheduling options
Supportive and collaborative work environment focused on personal and professional growth

What To Expect (Job Responsibilities)

• Serve as the first point of contact for patients, assisting with appointment scheduling, referrals, and MyChart support
• Engage with patients over the phone in a remote call center environment, providing clarity and assistance
• Escalate calls requiring clinical support to ensure patient needs are met promptly
• Utilize phone systems and electronic medical records to maintain accurate patient information
• Participate in ongoing training and contribute to a positive team culture

What Is Required (Qualifications)

• Work experience in customer service or a role requiring patience and professionalism
• Strong communication skills with the ability to remain calm under pressure
• Proficiency in using multiple systems simultaneously and typing at least 50 WPM
• Attention to detail and organizational skills while managing multiple tasks
• A growth mindset and eagerness to learn and develop new skills

How To Stand Out (Preferred Qualifications)

• Experience in retail, hospitality, or other service-oriented roles
• Familiarity with healthcare systems and patient access processes
• Demonstrated ability to communicate thoughtfully and clearly in written and verbal formats