Associate Patient Access Specialist - Talent Pool

About the role

We're Hummingbird, dedicated to improving patient access to healthcare. We partner with healthcare systems to streamline patient care, helping providers focus on patient care while stabilizing costs and enhancing patient experience.

Responsibilities

• First point of contact for patients calling to schedule or update appointments, ask about referrals or test results, request prescription refills, or get MyChart support.
• Talk with patients over the phone, guiding them through the process of scheduling, updating information, and using MyChart.
• Navigate healthcare systems and practice empathy, using customer service skills to support patients.
• Escalate calls requiring medical guidance, urgent attention, or clinical review to senior specialists or leads.
• Document each call and follow established workflows to ensure smooth operations.
• Contribute to a positive team culture through collaboration, curiosity, and kindness.

Requirements

• Work experience helping people, such as in retail, hospitality, customer service, or another role where patience and professionalism matter.
• Strong communication skills and the ability to stay calm and clear when someone is stressed.
• Confidence using multiple systems at once, learning new software tools quickly, and typing at least 35 WPM accurately while managing patient calls.
• An attention to detail and the ability to stay organized while juggling several tasks.
• A growth mindset and openness to feedback, eager to learn and build new skills.
• Curiosity about healthcare and how it all fits together behind the scenes.

Qualifications

• No medical experience required.
• Desired skills include excellent communication, empathy, and technical aptitude.
• The ability to contribute as a dependable part of the patient access team.

Skills

• Excellent communication skills.
• Empathy and the ability to stay calm under pressure.
• Technical aptitude and proficiency in multiple systems.
• An ability to stay organized and manage multiple tasks simultaneously.
• A growth mindset and openness to feedback.
• Curiosity about healthcare systems and processes.

Benefits

Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more.

Pay

Expected total range for the role is $17.00 to $22.00 per hour. New hires start between $17.00 and $20.00, depending on experience and internal equity.

Schedule

Full-time, Monday-Friday; hours vary based on patient access center hours.

Company Culture

We value connection, teamwork, and being present, which is what keeps our patients safe and our team supported. We’re a camera-ready team, and you’ll need to be on-camera during training and when needed during the workday after training ends.

Growth at Hummingbird

This role is the first step in our Patient Access career path. Associates receive structured training and ongoing coaching to build skills in scheduling, technology, and patient communication. As you gain experience, you’ll take on more complex workflows and grow into Patient Access Specialist and Senior Specialist roles, with increased independence, system expertise, and peer support.

Equal Opportunity Statement

Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.