Associate Patient Access Rep- Registration

About the role

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Responsibilities

• Handle customer service and patient registration
• Schedule appointments and manage patient flow
• Collect payments and manage financial clearance
• Verify insurance and communicate coverage and eligibility information
• Enter patient demographics, insurance, and financial information accurately
• Gather and verify health and financial information from patients
• Ensure completeness of the electronic health record (EHR)

Qualifications

• High School Diploma or GED
• 1+ years of experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Proficient in all types of registrations (inpatient, outpatient, and emergency admits)
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with CMS standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Skills

• Strong customer service skills
• Effective communication and problem-solving abilities
• Proficiency in healthcare software and systems
• Attention to detail and accuracy in data entry

Benefits

At Community Health Network, we offer a supportive and collaborative environment where caring people apply. We believe in building teams that deliver exceptional care through empathy, communication, and collaboration. We consider ALL an integral part of the exceptional patient experience. Join our Community as we make a difference in your community.

Pay

Details about pay are not specified in this posting.

Schedule

Details about schedule are not specified in this posting.