Associate Partnership Manager

Job Overview

The Associate Partner Manager supports Serve's merchant partnerships by helping merchants navigate day-to-day challenges, coordinating issue resolution, and supporting market growth efforts. This role serves as a key resource for merchant partners, conducting in-market visits, assisting with new location launches, and helping ensure a positive partner experience. The Associate Partner Manager will also support robot demonstrations, local activations, and other initiatives that help expand Serve's presence within the market.

Job Duties

• Serve as a day-to-day resource for merchant partners, helping address questions, operational issues, and escalations while ensuring a positive partner experience.
• Conduct merchant visits, support onboarding efforts, and assist with new location launches to help partners successfully adopt and operate within the Serve ecosystem.
• Gather merchant feedback, identify recurring challenges and opportunities, and communicate actionable insights to internal stakeholders.
• Support robot demonstrations, local activations, market expansion initiatives, and other projects that help grow Serve's merchant footprint within the market.

Experience, Qualifications, & Skills Required

• 2-3 years of experience in account management, customer success, or operations, ideally within technology, food service, or delivery ecosystems.
• Demonstrated track record of field sales cycles and objection handling skills.
• Familiarity with tablet and Point-of-sale hardware systems.
• Strong communication and interpersonal skills with the ability to build trust quickly.
• Excellent problem-solving skills and a proactive, ownership-driven mindset.
• Experience using CRM systems and basic data analysis tools to manage performance and reporting.
• Willing to travel up to 50-60% within the LA / surrounding market areas.

What Makes You Stand Out

• You thrive in fast-moving, high-growth environments.
• You are merchant and customer obsessed and bring a curiosity & problem-solving lens to everyday tasks.
• You enjoy multitasking and taking initiatives from start to finish.
• You are highly efficient, execution oriented, and results-driven.
• You are comfortable with ambiguity and adapt quickly to new challenges.
• You communicate confidently with both internal teams and external partners.