Associate Ops Coordinator-Contract-Scottsdale AZ

Position Summary

The Associate Operations Coordinator plays a critical role in ensuring the efficient execution of transportation and logistics operations. This position supports daily operational activities, collaborates with customers and carriers, and ensures data accuracy while maintaining a high level of service quality and efficiency.

Duties and Responsibilities

• Create orders and activate shipments
• Build, assign, and book loads
• Schedule appointments
• Track and trace shipments
• Invoicing and updating financials
• Manage non-standardized carrier payment activities (e.g., T-cheks)
• Reject and cancel orders
• Update and resolve events
• Bounce loads and execute load builder profiles

Qualifications Required

• High school diploma or GED
• Minimum 1 year of experience as an Associate Operations Coordinator
• Ability to work evenings and/or weekends as needed
• For external candidates: Minimum 2 years of call center, customer service, or transportation/logistics experience

Preferred

• Bachelor’s degree from an accredited college or university
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Previous customer service experience in a call center or similar environment
• Strong communication, prioritization, and time management skills
• Proven attention to detail and accuracy
• Commitment to working in a diverse and inclusive environment