Associate Operations Specialist, Program Operations

About the role

To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist, you will play a crucial role in supporting the efficient and effective management of energy and environmental programs and projects.

Responsibilities

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed
• Develop and share best practices across the team and organization
• Collaborate with IT, Marketing, and Customer Care teams
• Conduct analyses to identify trends, issues, and opportunities for improvement
• Manage key deliverables such as reporting, forecasting, client invoices and key performance indicators (KPI)
• Coordinate with cross-functional teams and manage client-facing presentations
• Assist with processing incoming project applications and technical review
• Assist with customer and contractor inquiries
• Coordinate quality control follow-up on project inspections and customer surveys as appropriate
• Attend periodic in person meetings

Requirements

• Bachelor’s degree (or one year of related experience for each year of education)
• One to two years of professional experience in administration, operational support, data analysis, energy and/or related experience

Preferred Skills

• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets)
• Experience with Power BI (or similar data visualization tool)
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate
• Experience with data management and reporting

Skills

• Energy Program Operations: Understanding of utility-sponsored energy efficiency programs and commercial building technologies
• Process & Compliance Review: Skilled in reviewing project applications and ensuring adherence to program policies and procedures
• Cross-Functional Collaboration: Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery
• Analytical Thinking: Ability to identify trends and opportunities for improvement through data analysis
• Customer & Contractor Support: Capable of handling inquiries and coordinating follow-ups for inspections and surveys
• Technical Proficiency: Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate

Benefits

Quality of life: Flexible workplace arrangements, work-life balance
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)

Pay

The pay range for this position based on full-time employment is: $55,400.00 - $94,180.00

Schedule

Remote Office (MO99)

Equal Opportunity Employer

We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.