Program Operations Associate

Job Summary

The Program Operations Associate supports the administrative and operational needs of the Program team, focusing on enabling effective coordination across AmeriCorps and Department of Labor contract work, Network Engagement, grants management, and organization-wide convenings and events. This role increases efficiency, alignment, and execution across multiple program departments by providing project coordination, logistical support, and systems management.

Essential Duties / Responsibilities

• Provide day-to-day administrative and coordination support across Program departments, including DOL Program Impact, AmeriCorps, and Network Engagement.
• Track deliverables, timelines, and milestones across projects and track follow-through on key deadlines for program leaders.
• Cook internal workflows, meetings, and communications to keep work aligned across teams.
• Maintain documentation, trackers, shared tools, and files to support efficient program operations.
• Serve as a coordination point across program teams and help maintain alignment of priorities and timelines.
• Support onboarding, internal communication flows, and cross-team process improvements.
• Contribute to strong collaboration across the broader Program team.
• Support shared systems and tools, including Microsoft 365, trackers, and file systems.
• Identify opportunities to improve workflows, documentation practices, and team organization leading to greater impact.
• Support data tracking and reporting needs across programmatic initiatives.
• Promote consistency and accuracy in documentation and administrative processes.
• Coordinate logistics for convenings, trainings, and events, in-person, hybrid, and virtual.
• Manage scheduling, vendors, materials, participant communications, and other event operations.
• Support the development of run-of-show materials and execution of meetings and convenings.
• Track participation and support post-event follow-up, documentation, and next steps.

Requirements

• Education & Experience: 2-3+ years of relevant experience in operations, coordination, administration, and/or program support. Experience supporting multiple teams, projects, or departments in a fast-paced environment. Strong organizational and project management skills with excellent attention to detail. Experience supporting events, trainings, or convenings. Familiarity with Microsoft 365 and other collaboration and tracking tools. Familiarity with AI tools and a willingness to learn in an evolving space.
• Skills & Knowledge: Strong organization and attention to detail. Ability to manage multiple priorities with follow-through and sound judgment. Clear written and verbal communication skills. Strong collaboration skills and comfort working across teams. Adaptability, professionalism, and a service-oriented mindset. Passion for the YouthBuild model, serving opportunity youth, and supporting teams in the field.

Physical Effort

This role may require occasional lifting of materials for events and convenings and periodic support for in-person meetings or travel-related logistics.

Benefits

• Medical, dental, and vision insurance
• A 401(k) plan with an employer match
• Generous paid holidays
• Access to our Employee Assistance Program (EAP) for well-being support

Non-Discrimination Statement

YouthBuild Global provides equal employment opportunity to all persons regardless of age, national origin, citizenship status, physical or mental disability, race, religion, creed, veteran status, or any other characteristic protected by law. Reasonable accommodations will be provided to qualified individuals with disabilities.