Associate Operations Project Manager

About the role

UNC Faculty Physicians (UNCFP) is seeking a highly organized and motivated professional to join our team in a key operations support role. The Associate Operations Project Manager offers the opportunity to contribute to initiatives that impact clinical operations and overall clinician and staff experience across UNC Faculty Physicians. In this role, you will partner with clinical, administrative, and operational teams to coordinate projects from planning through implementation, support efficient workflows, manage project timelines and communications, and facilitate complex operational initiatives. This position is structured as hybrid and will require onsite presence at least two days per week to meet business needs.

Responsibilities

• Maintain and improve operational processes and tracking tools
• Support project coordination and operational initiatives
• Ensure accuracy and completion of multi-step processes
• Facilitate communication across clinical and administrative teams

• Assist with the development of project plans, goals, and budgets; identify resources needed and develop schedules while maintaining optimum working relationships with all departmental units
• Assist with the preparation and dissemination of project communications
• Communicate with project sponsors and functional area managers/directors regarding status of specific projects
• Produce project reports for project sponsors and management
• Collaborate on all phases of projects to achieve schedule, cost, and performance objectives while maintaining project scope
• Coordinate effort and manage relationships with vendors and contractors necessary for projects
• Perform analysis for projects and develop objective means or status reports for assessing project status consistent with standard project management skills
• Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services and products
• Assist project team members and monitor project performance
• Responsible for program and project assignments working independently or collaboratively as appropriate to accomplish assigned work
• Identify issues and assist in developing strategies to address them prior to issues becoming critical
• Keep management informed of project(s) status and any potential problems or political concerns

Qualifications

What We're Looking For

• Strong project coordination, organizational, and time management skills with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with interest in workflow improvement
• Proactive problem-solving and ownership of work
• Effective communication and collaboration skills
• Comfort working in evolving or ambiguous environments

Preferred Qualifications

• Experience in healthcare operations
• Experience with workflow and project tracking tools (e.g., Excel, Smartsheet)
• Exposure to process improvement initiatives

Education Requirements

• Bachelor’s degree in applicable field

Licensure/Certification Requirements

• No licensure or certification required

Professional Experience Requirements

• If Master's degree in Business Administration or Health Administration: no experience required
• If Bachelor's degree: requires one (1) year of professional experience in project management or program administration
• If Associate's degree: five (5) years of professional experience in project management or program administration
• If High School diploma: nine (9) years of professional experience in project management or program administration
• Prior experience in quality improvement, strategic planning, or risk management preferred

Knowledge, Skills, and Abilities

• Strong knowledge of project management techniques and tools

Job Details

• Legal Employer: STATE
• Entity: UNC Faculty Physicians
• Organization Unit: UNC Project Managers and Operations Analytics
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $28.87 - $41.50 per hour (Hiring Range); pay offers determined by experience and internal equity
• Work Assignment Type: Hybrid
• Work Schedule: Day
• Job Location: US:NC:Chapel Hill
• Exempt From Overtime: Yes (Exempt)

Benefits

This is a State position employed by UNC Health Care System with UNC Health benefits. If you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.