Associate Operations Processor - Lockbox

About the role

At Wells Fargo, an Associate Operations Processor plays a foundational role in supporting the bank’s operational infrastructure. You’ll complete routine processing activities and help maintain consistent workflows to ensure that core business functions run smoothly and accurately. You will directly contribute to operational efficiency, reliability, and the bank’s ability to deliver consistent service across the organization.

Responsibilities

• Support the execution of routine operational processes within established workflows
• Ensure work is accurately received, tracked, and completed in a timely manner
• Follow applicable policies, procedures, and compliance requirements when completing work
• Contribute to consistent workflow execution by following structured processes and guidelines to ensure compliance with internal standards
• Maintain organized documentation to support consistency and traceability of work
• Identify and escalate exceptions, errors, discrepancies or issues to more experienced team members or supervisors
• Prioritize daily work assignments to meet service level expectations and deadlines
• Collaborate with colleagues to support operational goals and process execution
• Provide information and operational support to internal partners and stakeholders
• Account research
• Assist in receiving/sorting mail per customer number and deadline time
• Assist in prepping and slicing mail for Extraction Team
• Assist in mail extraction
• Assist in scanning documentation
• Performing data entry
• Attention to detail, follow policy/procedures
• Work independently to meet customer SLA's while maintaining production and quality standards
• Ability to lift 10 lbs.

Requirements

• 6+ months of operations support experience, or equivalent demonstrated