Associate Operations Processor - Lockbox

About the role

At Wells Fargo, an Associate Operations Processor plays a foundational role in supporting the bank’s operational infrastructure. You’ll complete routine processing activities and help maintain consistent workflows to ensure that core business functions run smoothly and accurately. You will directly contribute to operational efficiency, reliability, and the bank’s ability to deliver consistent service across the organization. This is a fully in-office role located at 18035 Sperry Dr., Tukwila, WA 98188-4750.

Responsibilities

• Support the execution of routine operational processes within established workflows
• Ensure work is accurately received, tracked, and completed in a timely manner
• Follow applicable policies, procedures, and compliance requirements when completing work
• Contribute to consistent workflow execution by following structured processes and guidelines to ensure compliance with internal standards
• Maintain organized documentation to support consistency and traceability of work
• Identify and escalate exceptions, errors, discrepancies or issues to more experienced team members or supervisors
• Prioritize daily work assignments to meet service level expectations and deadlines
• Collaborate with colleagues to support operational goals and process execution
• Provide information and operational support to internal partners and stakeholders
• Account research
• Assist in receiving/sorting mail per customer number and deadline time
• Assist in prepping and slicing mail for Extraction Team
• Assist in mail extraction
• Assist in scanning documentation
• Perform data entry
• Maintain attention to detail, follow policy/procedures
• Work independently to meet customer SLA's while maintaining production and quality standards

Requirements

6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Qualifications

• Experience executing routine business operations, administrative, or clerical tasks with accuracy, attention to detail, and accountability, and collaboration with team members as needed to support operational objectives
• Ability to organize, track, and prioritize assigned work within structured workflows to support timely and consistent completion, effective time management, and operational process delivery
• Apply active listening, critical thinking, problem-solving, and sound judgement while reviewing information to identify, resolve, or escalate issues
• Experience following procedures, quality standards, and internal guidelines to support consistent, compliant, and reliable operational outcomes
• Ability to identify and escalate risks to maintain compliance