Associate Operations Processor (contract)

About the role

The Associate Operations Processor supports daily Lockbox Operations by processing customer payments and correspondence in a high-volume production environment. This role is responsible for document preparation, payment processing, transaction verification, data entry, balancing work, and resolving routine exceptions while meeting productivity, quality, and service level expectations.

Responsibilities

• Process incoming payments and customer correspondence
• Sort, prepare, review, and distribute documents for processing
• Perform accurate data entry and transaction verification
• Balance completed work and identify routine exceptions
• Operate and support electronic or mechanical processing equipment
• Prepare and distribute incoming and outgoing mail
• Follow operational procedures, controls, and compliance requirements
• Partner with team members and leadership to support daily operational needs
• Meet established productivity and quality standards

Qualifications

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• High School Diploma or GED
• 6+ months of operations support experience
• Basic computer skills, including data entry, Microsoft Office, email, and navigating multiple systems
• Strong attention to detail and accuracy
• Effective verbal and written communication skills
• Ability to manage workload and meet production deadlines
• Reliable attendance, punctuality, and strong work ethic
• Experience in Lockbox Operations, Payment Processing, or Banking Operations (preferred)
• Bachelor's degree or equivalent experience (preferred)
• Financial services experience (preferred)

Benefits

• Health Insurance
• Life insurance
• 401K
• Voluntary Benefits

Schedule

This is a 6-month contract position, onsite at 2005 Market St Philadelphia, PA, with a schedule of 20 hours per week, on weekends only, from 01:00 PM - 11:45 PM EST.