Associate Operations Manager
About the role
This position requires the personal skills to be an effective leader and the ability to inspire individuals by communicating needed changes, motivating individuals to become active participating members of a team and encouraging self-development through a leadership example approach. This position has a responsibility to ensure safe, high-quality, cost-effective transport services in accordance with regional and national standards. Responsible for ensuring that all ground personnel adhere to CareFlite policies and Texas Motor Vehicle regulations when operating CareFlite vehicles. Responsible for ensuring adequate staffing to meet the patient care needs of the ambulance service. Participates in the evaluation of education and training needs for ambulance personnel and collaborates with other division managers. Responsible for fostering positive relationships between the CareFlite ambulance service and external users of the service. Interacts with local organizations involved in the delivery of emergency medical care and patient transports. Ensures that CareFlite ambulance personnel promote a positive image in all aspects of their operations and activities. Promotes personal and professional growth of all CareFlite ambulance personnel by allowing opportunities for active participation in the program and its management. Participates in the development of annual goals for the ground division, which are consistent with mission, vision and values of the organization. Execute annual performance appraisals for CareFlite personnel. Provides input on the performance appraisals of Communication Specialists. Initiates disciplinary action according to established policy, including counseling and written reprimands. May suspend personnel pending investigation. Makes recommendations for termination, promotion, or demotions. Participates in interviews of potential ground division personnel and makes recommendations of hire. Serve as a role model for CareFlite ambulance personnel in the performance of clinical and supervisory duties. Actively participates in quality assurance/improvement activities as directed by the Ground Operations Manager or Vice President of Ground and Communications. Actively participates in the preparation and oversight of the annual budget, including recommendation for capital equipment purchases. Participates in the financial analysis of operational changes and/or proposals. Identify efficiency or cost saving ideas in a timely manner to their immediate supervisor. Sets the example for excellent attendance and punctuality. Delivers constructive criticism to