Associate, Operations Engineer

About the role

The Operations Engineer is responsible for ensuring the stability, reliability, and operational excellence of a portfolio of business-critical applications. The role combines hands-on operational management with continuous improvement responsibilities, driving efficiency, standardization, resiliency, and risk reduction across the application landscape. The ideal candidate is not just an application support engineer. They are an operations leader who can take ownership of a portfolio, create structure where needed, improve processes, build strong business relationships, and continuously increase the reliability and efficiency of the services they support. Working within a small Application Engineering team, the engineer is expected to operate independently, proactively identify improvement opportunities, and act as a trusted partner to both development teams and business stakeholders.

Responsibilities

• Own and coordinate day-to-day operational activities for supported applications.
• Lead and coordinate incident resolution, problem management, and root cause analysis.
• Manage and support application changes and releases in accordance with change management processes.
• Coordinate and execute Disaster Recovery (DR) and Business Continuity testing activities.
• Monitor application health, availability, performance, and capacity.
• Ensure operational processes comply with risk, security, audit, and regulatory requirements.
• Identify, propose, and implement operational improvements and automation opportunities.
• Drive standardization, documentation, and process optimization initiatives.
• Improve team resiliency by reducing key-person dependencies and enhancing knowledge sharing.
• Enhance monitoring, alerting, reporting, and operational dashboards.
• Promote a culture of operational excellence and continuous improvement.
• Partner closely with application developers to improve application stability, supportability, and delivery quality.
• Build strong relationships with business stakeholders and application owners.
• Act as a trusted advisor on operational risks, reliability concerns, and service improvements.
• Coordinate effectively with infrastructure, database, security, and vendor teams when required.

Qualifications

• 3-4+ years of experience in Application Support, Operations Engineering, DevOps, Site Reliability Engineering (SRE), or a similar role.
• Demonstrated experience supporting business-critical applications in a financial services environment.
• Strong experience managing incidents, problems, changes, releases, Disaster Recovery exercises, and production support activities.
• Experience operating within regulated environments with strong audit, risk, and compliance requirements.
• Proven ability to work independently and manage priorities with minimal supervision.
• Strong SQL skills.
• Working knowledge of Oracle databases.