ASSOCIATE NATIONAL ACCOUNTS SPECIALIST

About Our Client:Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits to millions of federal employees, retirees, military retirees, and their families across the United States. Established in 1937, the organization offers one of the largest health and dental benefit provider networks available to federal employees, focusing on empowering health and wellness by meeting members' needs when they require care. About the Opportunity:The ASSOCIATE NATIONAL ACCOUNTS SPECIALIST supports the client services and network partners by managing service inquiries, researching provider participation, and assisting with provider referral and nomination processes. This role contributes to the National Accounts team by ensuring inquiries are resolved according to contractual requirements and escalating issues that may impact departmental performance metrics. The position is vital in maintaining efficient communication and operational support to enhance service quality. Responsibilities:Respond to incoming service inquiries regarding network providers and nomination requests.Research, analyze, and document service inquiries for timely and accurate resolution.Provide administrative and operational support to National Accounts Specialists and department leadership.Use department applications and directories to verify provider participation and assist callers.Create, update, and track service inquiries following procedures and contractual requirements.Submit provider nominations from calls, website forms, and other approved channels.Monitor shared resources such as voicemail and email inboxes and route inquiries appropriately.Support follow-up activities, documentation, reporting, and special projects as assigned.Maintain confidentiality, accuracy, and professionalism when handling member, provider, client, and business information. Requirements:High school diploma or equivalent; two years of college coursework may substitute for related experience.Entry-level experience (0-2 years) in call center, customer service, healthcare, insurance, dental office, billing, claims, clerical, or administrative roles preferred.Clear and professional communication skills.Strong attention to detail and ability to follow established procedures.Basic problem-solving and critical-thinking skills, including escalation awareness.Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.Residency in the Kansas City Metro area.Ability to provide non-cellular high-speed internet service (minimum 30 Mbps download / 5 Mbps upload, latency under 80 ms) with a dedicated, interruption-free workspace to protect member PHI/HIPAA information. Preferred Qualifications:Experience with Microsoft Word, Excel, Salesforce, or similar CRM and tracking systems.Previous clerical or administrative experience in healthcare, insurance, account management, dental services, or customer service.Familiarity with provider networks, dental terminology, service inquiries, or claims-related processes. Pay Range and Compensation Package:Target hiring range: $54,614 - $69,090 USD.Current maximum salary for this role: $76,986 USD.Competitive pay ranges with incentive plans.Health, vision, and dental benefits effective day one.401(k) retirement plan with company match and annual contributions. Benefits & Perks:Health insurance.Vision insurance.Dental insurance.401(k) retirement plan with company match and annual contributions.Tuition assistance program.Paid Time Off and Personal Community Enrichment Time.Company-provided Basic Life and AD&D insurance.Company-provided Short-Term and Long-Term Disability insurance. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.